pup.optional.amazonbrowserbar wont go away

[DeYellowBoy08]

help no matter how many times i quarantine or delete it it comes back. and it wont let me play minecraft ( i think just modded for whatever reason) 

[DeYellowBoy08]

umm for whatever reason it went away responses would still be help just in case it comes back

[Porthos]

@DeYellowBoy08

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes 
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

[AdvancedSetup]

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Tips to help protect from infection

Thanks