Can't access malwarebytes.com or any malware removal sites.

[mario1212]

I can neither reset my PC

I read a couple of articles about my issue and have attached a couple files that were requested in other threads

I ran a Malwarebytes scan, an adwcleaner scan and a FRST scan; However the FRST scan always froze halfway through scanning "Other areas" 

Logs are attached below

Addition.txt FRST.txt AdwCleaner[S00].txt Malwarebytes Scan Report 2024-04-15 160652.txt

[mario1212]

I saw another user with a similar issue of antivirus sites being blocked and i followed MKDBs advice in a different post to run "AV-B-REM.exe". I can now access malwarebytes.com and other antivirus websites, however I still worry about the malware being left on my system. The log created by "AV-B-REM.exe" is attached below

AV_block_remove_2024.04.15-19.10.log

[mario1212]

Just now, mario1212 said:

I saw another user with a similar issue of antivirus sites being blocked and i followed MKDBs advice in a different post to run "AV-B-REM.exe". I can now access malwarebytes.com and other antivirus websites, however I still worry about the malware being left on my system. The log created by "AV-B-REM.exe" is attached below

AV_block_remove_2024.04.15-19.10.log 8.23 kB · 0 downloads

The updated FRST scan is also attached below

Addition.txt FRST.txt

[MKDB]

Hello  @mario1212  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please give me some time to review your logfiles.

Thank you!

Edited April 15 by MKDB

[MKDB]

@mario1212

AVBR is not designed to remove this type of malware on your system.

Usually, it is not a good idea to follow instructions from another topic.

 

The malware on your system uses advanced techniques to block it's removal.

We will run a first fix with FRST. More steps will follow.

 

 

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\maybe\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait.
• Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.

 

 

fixlist.txt

[mario1212]

Sorry for following the advice in other topics; I ran the fixlist and restarted my PC. The fixlog is attached below

Fixlog.txt

[mario1212]

Hello, did you forget to reply or is this done now? 

[MKDB]

@mario1212

I have not forgotten your topic.

Due to different time zones, it may take some time for me to answer.

Please stand by... I'm currently looking through your newest logfile.

Thank you for your patience!

 

[MKDB]

@mario1212

Next, please run FRST and FSS to check the results.

Thanks again!

 

 

1️⃣

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

2️⃣

Please follow these instructions and attach the requested logfile FSS.txt:

 

 

 

[mario1212]

Thank you for the response, I downloaded the FSS tool and attached both the FRST logs aswell as the FSS logs.

FRST.txt Addition.txt FSS.txt

[MKDB]

@mario1212

Well done!

Your logfiles look much better.

 

Finally, let's run ESET and SecurityCheck for a second opinion.

 

 

1️⃣

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

2️⃣

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

[mario1212]

Thank you very much for the help, I ran the scans and have attached the logs below

The file named New Text Document is the logs from SecurityCheck, I got lost in my files and couldn't find the generated logs so I just pasted it.

ESETlogthing.txt New Text Document.txt

[MKDB]

@mario1212

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore):

Node.js v.18.17.0 Warning! Download Update
NVIDIA GeForce Experience 3.27.0.112 v.3.27.0.112 Warning! Download Update
WinRAR 6.20 (64-bit) v.6.20.0 Warning! Download Update
Discord v.1.0.9008 Warning! Download Update
Java 8 Update 381 (64-bit) v.8.0.3810.9 Warning! Download Update
Mozilla Firefox (x64 sv-SE) v.118.0.1 Warning! Download Update
Opera GX Stable 107.0.5045.89 v.107.0.5045.89 Warning! Download Update

 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

 

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

 

 

 

[mario1212]

Thank you very much for your help, I will update the listed apps. 

[MKDB]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!

[AdvancedSetup]

We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Imagine a world without malware. We do
https://www.malwarebytes.com/why-upgrading-matters-ceo

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you