license issue

[RD001]

I started back using version 4. I used older versions in the past. I purchased a lifetime license back in 2009.
I checked in my account and it all seems fine, but when I try to enter the key or even log into the account with MB I get the following error:

There's an issue with your license key. Please contact Support.

Submit a ticket with Support.

I have made a support ticket it's going to be 5 days tomorrow Wednesday. I saw a few posts where it can take at least 3-5 days for a response.
One of my issues is I am not sure if I totally made clear the issue in the support request and I know also from reading not to make another support request.
So I hope I did and hope they get back to me ticket #4590717.

I have tried every method of trying the key between entering it into the program and logging directly into my account through MB.

I can't imagine what I am missing. I think others had this issue id this normal?

[Malwarebytes]

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[Porthos]

2 minutes ago, RD001 said:

I have made a support ticket it's going to be 5 days tomorrow Wednesday. I saw a few posts where it can take at least 3-5 days for a response.

3-5 WEEKDAYS and on top of that we just had the Good Friday and Easter holiday.

[RD001]

ok, thanks I did take into account the weekdays but not the Easter holiday as it was on Sunday. 
Thanks, I keep my fingers crossed it can be fixed.
Thankfully this was a new computer and I do get the 14-day trial.
But I also realize we only need premium if we want active protection.

[Porthos]

34 minutes ago, RD001 said:

I checked in my account and it all seems fine

Does your online account look like this for the licensce?

 

[RD001]

No it says 0/1 and in 

Available devices
1 of 1

and checked it says:
Expires on
Never

I would think it would say  Device limit exceeded. if there was one activated instead I get the error message I posted.

And if by chance the 'lifetime' did expire it should give error     Your license key has expired.
And no matter what method I use to try to activate I get the error.
I tried the key I tried logging into my account with login details in MB program and that's the error I got.
I even tried the activate from the my account website and no go.

I can't get what I told support via the ticket I only have the number I am not sure I gave the proper error message.
I guess when support gets back to me I can clarify if needed to see if they can fix it.

Can a 'lifetime' expire but then again would I not get that error message instead of what I get.

[RD001]

Or I guess I should say can one from 2009 'expire' or cause issue.

[Porthos]

8 minutes ago, RD001 said:

Or I guess I should say can one from 2009 'expire' or cause issue.

Is that the only one showing in your account?

Does your lifetime one show in your account and does the entry look like the screenshot Iposted?

Edited April 2 by Porthos

[RD001]

Not totally. I know it was lifetime but can't find the purchase saying it was lifetime. Even had a screenshot which I can't find. 
But can a license purchased in 2009 expire in 2015?

I think the problem is going to be deep because the purchase from Cleverbirdge back then does not say lifetime but  I know it was and like I said had a screenshot wish I could find it.
I also did buy 2 licenses that may have confused things one was normal and one was lifetime.
maybe the system got confused. I gave support the lifetime key maybe they can shed light on if it does expire.
Or if the 2 keys confused the system although my account shows the lifetime key number and says never expires.

[Porthos]

6 minutes ago, RD001 said:

my account shows the lifetime key number and says never expires.

Does it show 1/1 like my screenshot???? If I can get that answer I can possible assist.

[RD001]

No it says 0/1

[Porthos]

7 minutes ago, RD001 said:

No it says 0/1

Great, Did you Try to use the key here? Did you type it with the capitals and dashes?

 

 

If your license has an ID and KEY did you enable the following?

 

Edited April 2 by Porthos

[RD001]

Yes I have tried that in all ways possible and get the same error

There's an issue with your license key.
Then says contact support.

So I should wait for them to reply via email I guess.

[Porthos]

Just now, RD001 said:

So I should wait for them to reply via email I guess.

Guess so. Be sure to check your spam junk folder as well.

[RD001]

I want to thank you for helping.
You answered my main issue stating the holidays. I did not count them. So maybe another few days for the 5 days at least I guess.
I did take the weekend out of mt my initial count for Wednesday. SO I may be looking at Friday or even next week.


Thanks Again !!

[AdvancedSetup]

I will see if I can send a request for escalation