jmbhill53 Posted January 8 ID:1610168 Share Posted January 8 Is there a way to clean a file with the problem in the title. I've used the software for years. Two days ago I updated the software and the exe file was put into quarantine with that variant. I really need this program, it's at the heart of my business. I'm totally lost. ANY help will be appreciated. Jim Link to post Share on other sites More sharing options...
David H. Lipman Posted January 8 ID:1610172 Share Posted January 8 I moved your post from an undetected malware submission sub-forum to Windows Malware Removal Help & Support. Link to post Share on other sites More sharing options...
JSntgRvr Posted January 9 ID:1610178 Share Posted January 9 Let's get the info to get the process started. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply 1 Link to post Share on other sites More sharing options...
jmbhill53 Posted January 9 Author ID:1610188 Share Posted January 9 Attached is the zip file. mbst-grab-results.zip Link to post Share on other sites More sharing options...
JSntgRvr Posted January 9 ID:1610198 Share Posted January 9 (edited) Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Right click FRST(64) and select Run as administrator. Make sure that under Optional Scans, there is a checkmark on Addition.txt. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also produce another log (Addition.txt ). Please attach this to your reply. If your computer is not in English, please rename FRST64.exe to FRSTEnglish.exe before running. Also, please let me know which file in your computer is affected, and which program quarantine it. Edited January 9 by JSntgRvr Link to post Share on other sites More sharing options...
jmbhill53 Posted January 9 Author ID:1610215 Share Posted January 9 First, thank you very much for this help. The file affected is Karma.exe, it was quarantined by Bitdefender. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
jmbhill53 Posted January 9 Author ID:1610217 Share Posted January 9 The files above were not complete. The ones below are the completed ones. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted January 9 ID:1610362 Share Posted January 9 This is an article on BitDefender's Quarantine: Managing the quarantine (bitdefender.com) This one on how to exclude files: How to exclude files and folders from Bitdefender Antivirus scan There is nothing in those logs concerning malware. Let me know if you were able to de-quaranteeing the file and add the exclusion. Link to post Share on other sites More sharing options...
JSntgRvr Posted January 10 ID:1610615 Share Posted January 10 Any progress? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 26 Root Admin ID:1613885 Share Posted January 26 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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