Taskman Posted December 16, 2023 ID:1605604 Share Posted December 16, 2023 This occurs most often when I sign into windows 10 home HP Laptop (Ver. 2H22 - OS Build 19045-2965). The computer slows to a crawl and becomes unresponsive. Checking Task Manager indicates the MWB is at 100% CPU. It alternates this condition with Google Chrome. After several minutes, the system returns to a normal state, but then acts up again at random. Not sure what causing this phenomenon, however; I was wondering if I should disable Windows Defender, but my Alienware desktop Windows Pro computer does not have the same problem and works well with Windows Defender. Anyone have any ideas how to troubleshoot this issue? This has been plaguing me for many months. I initiated a clean windows install yesterday and it is still occurring. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 16, 2023 Staff ID:1605605 Share Posted December 16, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted December 16, 2023 ID:1605606 Share Posted December 16, 2023 1 minute ago, Taskman said: This occurs most often when I sign into windows 10 home HP Laptop (Ver. 2H22 - OS Build 19045-2965). The computer slows to a crawl and becomes unresponsive. Checking Task Manager indicates the MWB is at 100% CPU. Sounds like Malwarebytes is scanning. Please do the following so that we may take a closer look at your system. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool The tool will also download and run a file named FRSTEnglish. Please allow it to do so. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Taskman Posted December 16, 2023 Author ID:1605607 Share Posted December 16, 2023 Hello Porthos, thank you for responding. Is there a way to edit a post? I meant to describe the issue as 100% Disk usage. Link to post Share on other sites More sharing options...
Porthos Posted December 16, 2023 ID:1605608 Share Posted December 16, 2023 2 minutes ago, Taskman said: Is there a way to edit a post? Not for new members. Just follow the instructions to get the log for us. Link to post Share on other sites More sharing options...
Taskman Posted December 16, 2023 Author ID:1605611 Share Posted December 16, 2023 I'm going to have to break away, but I will down and post when I return. Thank you very much., Link to post Share on other sites More sharing options...
Taskman Posted December 17, 2023 Author ID:1605628 Share Posted December 17, 2023 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 17, 2023 ID:1605636 Share Posted December 17, 2023 @Taskman You did not restart the computer as I asked in my instructions. Please do that and then tell me the exact model of this HP. You are missing many drivers and I want to get the link to the correct support page. You are looking for 17-something on the bottom of the laptop. Link to post Share on other sites More sharing options...
Taskman Posted December 17, 2023 Author ID:1605643 Share Posted December 17, 2023 Sorry 'bout that... HP Laptop Model # 17t-bs000 CTO Purchased new and received on 8/10/17 Registered with HP on 8/14/2017 Checked the support page after the clean install several days ago. After entering the model number, a list of drivers appeared. Some were older than my machine, so I chose a feature on the site that scanned the computer to determine if new drivers are needed. The results indicated that none were. Checking driver update via Device Manager has never yielded very good results for me. After searching for an updated driver, the standard reply has always been that the best driver is installed. What do you think? mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 17, 2023 ID:1605702 Share Posted December 17, 2023 11 hours ago, Taskman said: so I chose a feature on the site that scanned the computer to determine if new drivers are needed. Uninstall the following. Quote HP Support Assistant HP Support Solutions Framework It is crashing in the logs as well. Then please grab a screenshot of your device manager and post it here. Link to post Share on other sites More sharing options...
Taskman Posted December 17, 2023 Author ID:1605727 Share Posted December 17, 2023 3 hours ago, Porthos said: Uninstall the following. It is crashing in the logs as well. Then please grab a screenshot of your device manager and post it here. The items listed under "Other Devices" have no drivers installed. According to a post I found, these drivers are required: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/PCI-Data-Acquisition-and-Signal-Processing-Controller/td-p/7955420 HP 17t-bs000 CTO Device Manager Screen Shot Dec 17, 2023.docx Link to post Share on other sites More sharing options...
Porthos Posted December 17, 2023 ID:1605730 Share Posted December 17, 2023 Please do not use Word to post screenshots here. I have posted it here as others will refuse to open an Office attachment here. Link to post Share on other sites More sharing options...
Porthos Posted December 17, 2023 ID:1605731 Share Posted December 17, 2023 From your driver page here I would install (even thou they are older) the following 2 to start then we will check what is left. https://support.hp.com/us-en/drivers/hp-17-bs000-laptop-pc/model/17534288 1 Link to post Share on other sites More sharing options...
Taskman Posted December 19, 2023 Author ID:1605941 Share Posted December 19, 2023 It's been a hectic day today, holiday preparations keep interfering with our discussion. I will try to get back to this tomorrow, if not, for sure Wednesday morning. Thanks for your patience! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 20, 2023 Root Admin ID:1606182 Share Posted December 20, 2023 20 hours ago, Taskman said: It's been a hectic day today, holiday preparations keep interfering with our discussion. I will try to get back to this tomorrow, if not, for sure Wednesday morning. Thanks for your patience! I feel you. Between the wife, kids, and grand-kids it's difficult to stay on task Yes, getting all the correct drivers installed would be a good thing. Using the product vendor is the best method as well Link to post Share on other sites More sharing options...
lmacri Posted December 20, 2023 ID:1606296 Share Posted December 20, 2023 On 12/16/2023 at 4:57 PM, Taskman said: This occurs most often when I sign into windows 10 home HP Laptop (Ver. 2H22 - OS Build 19045-2965). The computer slows to a crawl and becomes unresponsive... Hi Taskman: I don't have sufficient privileges to read your attached mbst-grab-results.zip file, but note that the Win 10 v22H2 Build 19045.2965 (KB5026361) was released on 09-May-2023 . If your Win 10 OS is fully patched Windows Update should have delivered the KB5033372 monthly cumulative update (rel. 12-Dec-2023) that patches your OS Build to 19045.3803. Go to Settings | Update & Security | Windows Update to see if Windows Update is trying to download / install an available update, which might explain at least some of your high CPU usage. ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3803 * Firefox v121.0.0 * Microsoft Defender v4.18.23110.3-1.1.23110.2 * Malwarebytes Premium v4.6.6.294-1.0.2201 * Macrium Reflect Free v8.0.7783 Link to post Share on other sites More sharing options...
Taskman Posted December 20, 2023 Author ID:1606324 Share Posted December 20, 2023 Imacri - thank you for your input. KB5033372 installed on 17 Dec and KB5032339 installed on 19 Dec, OS build 19045-3803 confirmed. Link to post Share on other sites More sharing options...
Taskman Posted December 20, 2023 Author ID:1606326 Share Posted December 20, 2023 Porthos - Both drivers installed, so far, so good. Do you mind if we break at this point? Need to prepare to travel out of town for the holidays. The Christmas cookies are not finished and the pies await! I should return on or about Dec 27 - 28. Thank you vey much for your help, all is looking good with this machine so far! Merry Christmas! 2 Link to post Share on other sites More sharing options...
Porthos Posted December 20, 2023 ID:1606327 Share Posted December 20, 2023 Enjoy your trip and be safe and happy holidays. Link to post Share on other sites More sharing options...
lmacri Posted December 20, 2023 ID:1606354 Share Posted December 20, 2023 (edited) 2 hours ago, Taskman said: ... KB5033372 installed on 17 Dec and KB5032339 installed on 19 Dec, OS build 19045-3803 confirmed. Hi Taskman: KB5032339 is the Cumulative Update for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 Version 22H2 released on 14-Nov-2023 with the November 2023 Patch Tuesdays updates (NOTE: Patch Tuesday always occurs on the second Tuesday of each month; this month's December 2023 Patch Tuesday on 12-Dec-2023 did not include a cumulative update for .NET Framework 3.5, 4.8 and 4.8.1). I'm not sure, but it sounds like Windows Update has been trying to install a backlog of available updates on your system, which might have been the cause of your high CPU usage. Have a safe and happy holiday! ------------ Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3803 * Firefox v121.0.0 * Microsoft Defender v4.18.23110.3-1.1.23110.2 * Malwarebytes Premium v4.6.6.294-1.0.2201 * Macrium Reflect Free v8.0.7783 Edited December 20, 2023 by lmacri Link to post Share on other sites More sharing options...
Porthos Posted December 20, 2023 ID:1606355 Share Posted December 20, 2023 @lmacri I am tackling this users issues in stages. I do not want to throw Windows updates into the mix at this time. 1 Link to post Share on other sites More sharing options...
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