I have a new virus called Atruic servis pls help

[demo2809]

[Porthos]

@demo2809

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
  Then be patient for the next expert to take your case.

Thank you

 

[demo2809]

hello thx for the help but when i click vew  in my files i dont see a show button mabie im just dumb idk 

[demo2809]

thx ill try

 

 

[demo2809]

ok thx Porthos i did it now what?

 

 

 

[JSntgRvr]

Quote

A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

Attach this file to your reply.

[demo2809]

19 minutes ago, JSntgRvr said:

Attach this file to your reply.

i dont have that in my downloads all i have is this

mb-support-1.9.2.982.zip

[Porthos]

49 minutes ago, demo2809 said:

i dont have that in my downloads all i have is this

You need to read the instructions to run the tool. The tool creates the file we want.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

Edited November 1, 2023 by Porthos

[Porthos]

@demo2809 Do you still need help?

[AdvancedSetup]

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Tips to help protect from infection

Thanks