MB browser guard - An error occurred.Please try again or contact support

[Gt-truth]

a problem to updating the Malwarbytes database since a few 2 day ago and not sure where is the problem and I need to have it working again

Malwarebytes browser guard version is 2.6.10

Firefox version is Firefox 117.0.1 then it updated to  Firefox 118.0 however MB update still not work .

error message is

Quote

An error occurred.  Please try again or contact support

 

[1PW]

If a system restart does not help, you should attempt to download MBG for Firefox from >Here<

Though recent versions of MBG should simply autoupdate, perhaps a possible attempt through a VPN in your country may not be compatible.

HTH

Edited September 28, 2023 by 1PW

[Gt-truth]

the device has just been turned back on and the problem still going ,

downloading the add-on from the link you posted dose not help . (error while downloading)

the internet connection is fine 

Edited September 29, 2023 by Gt-truth

[Porthos]

 

[Gt-truth]

I have an question : dose "factory reset" is restoring everything in the MBG setting ? I ask this because I had to disable "anonymous" ?

do a reset is not fully restoring a few settings

Edited September 29, 2023 by Gt-truth

[Porthos]

It resets everything in Browser Guard to be like a fresh install.