PureGamma Posted May 17, 2023 ID:1567766 Share Posted May 17, 2023 I don't know if I have malware, I haven't installed anything bad. It sometimes just closes for some reason. Link to post Share on other sites More sharing options...
Porthos Posted May 17, 2023 ID:1567768 Share Posted May 17, 2023 @PureGamma Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567770 Share Posted May 17, 2023 I need help Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567771 Share Posted May 17, 2023 I'm so scared my computer is hacked or something @Porthos Link to post Share on other sites More sharing options...
Porthos Posted May 17, 2023 ID:1567772 Share Posted May 17, 2023 6 minutes ago, PureGamma said: I need help 3 minutes ago, PureGamma said: I'm so scared my computer is hacked or something Then attach the requested log. Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567773 Share Posted May 17, 2023 @Porthos Here's the log mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567774 Share Posted May 17, 2023 Hello and @PureGamma My screen name is AdvancedSetup and I will assist you with your system issues. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow all steps in the provided order and post back all requested logs Please attach all log files to your post, unless otherwise requested Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing. Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed. Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours. If your system is running Discord, please be sure to Exit it while this case is ongoing. Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\craze\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567776 Share Posted May 17, 2023 @AdvancedSetupdo I need to disable malwarebytes then? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567777 Share Posted May 17, 2023 Doesn't matter. Malwarebytes should not interfere with it, but other antivirus will Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567778 Share Posted May 17, 2023 Just now, AdvancedSetup said: Doesn't matter. Malwarebytes should not interfere with it, but other antivirus will Before we start, please make sure that you have an external backup, not connected to this system, of all private data. do i need to move my important files? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567779 Share Posted May 17, 2023 No, moving files means they're not a backup. A backup is a COPY of personal files. It is extremely unlikely that your system would be affected or any loss of personal data, we simply want to make you aware that everyone should always have a backup of their data as a normal good practice. If you don't have and don't have a drive to backup then go ahead and run the fix. At some point in the future you should budget to get an external drive and backup your data. Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567780 Share Posted May 17, 2023 Just now, AdvancedSetup said: No, moving files means they're not a backup. A backup is a COPY of personal files. It is extremely unlikely that your system would be affected or any loss of personal data, we simply want to make you aware that everyone should always have a backup of their data as a normal good practice. If you don't have and don't have a drive to backup then go ahead and run the fix. At some point in the future you should budget to get an external drive and backup your data. alright I have a backup, just wondering if I needed to move it for privacy reasons Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567781 Share Posted May 17, 2023 No, backup drives should not remain connected is the issue. If you do get hit with a ransomware attack and your backup drive is connected it too will become infected and you'd lose your backup data too Only connected the drive when you're backing up your data Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567782 Share Posted May 17, 2023 Just now, AdvancedSetup said: No, backup drives should not remain connected is the issue. If you do get hit with a ransomware attack and your backup drive is connected it too will become infected and you'd lose your backup data too Only connected the drive when you're backing up your data Alright I'll make sure its disconnected, also I was wondering if I am doing this right. So I turned off smartscreen, anti virus so nothing interferes. I downloaded fixlist.txt so now I just need to run farbar and click "fix" right? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567783 Share Posted May 17, 2023 Yes, that is correct. Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567784 Share Posted May 17, 2023 Just now, AdvancedSetup said: Yes, that is correct. Alright. Will get back to you soon, thanks. Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567785 Share Posted May 17, 2023 @AdvancedSetup something went wrong with my drive and it keeps saying my file is too large, I think I'm going to have to transfer my files to my pc then format my drive. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567786 Share Posted May 17, 2023 (edited) No, no. Hold on. Disconnect your backup drive from the computer. Restart the computer. Then run the Farbar program with Admin rights. Then click on the FIX button Edited May 17, 2023 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567787 Share Posted May 17, 2023 Just now, AdvancedSetup said: No, no. Hold on. Disconnect your backup drive from the computer. Restart the computer. Then run the Farbar program with Admin rights. The click on the FIX button No like, I'm trying to transfer my pictures and videos to my drive. But, its formatted in fat32 so I looked up online and it says it needs to be NTFS Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567788 Share Posted May 17, 2023 You DO NOT need to transfer files. Please do as I've requested and things should be just fine Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2023 Root Admin ID:1567789 Share Posted May 17, 2023 Also, just type a reply. You do not need to quote what I've said Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567790 Share Posted May 17, 2023 Just now, AdvancedSetup said: You DO NOT need to transfer files. Please do as I've requested and things should be just fine Alright alright my bad, will do Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567792 Share Posted May 17, 2023 Alright going to run it right now, will let you know when I'm done Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567793 Share Posted May 17, 2023 It's done, just need to restart pc Link to post Share on other sites More sharing options...
PureGamma Posted May 17, 2023 Author ID:1567794 Share Posted May 17, 2023 Here it is Fixlog.txt Link to post Share on other sites More sharing options...
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