MWB not scanning on right-click

[Fred232]

I have version 4.5.23 updated as far as I can tell. If I run a scan via the menu scanner it seems to run fine.

But if I right-click a folder and try to run a MWB scan it usually does not start, occasionally it will though. The scanner screen pops up with 'Checking for Updates' and 'Scanning file system' listed but neither get ticked and in the monitor graphic the bar does not move. It just sits there, no results are given.

But if I cancel the scan and look in Reports it looks like the scan was run (date and time wise) and no detections found. The advanced report usually claims items were scanned and no detection found.

Details from advanced file:

Ver - 4.5.23.241

Component package - 1.0.1927

Update package version - 1.0.67078

 

I have tried restarting the PC

I have tried turning the four MWB scanning options off (Web, Malware, Ransom and exploit) and turning them back on.

I have tried turning the windows explorer context option off then on.

None of the above helped.

 

 

So two questions really:

1 How do I correct this so it always scans by right-click on a folder?

2 When it scans a folder should it scan sub-folders of that folder or not?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler

 

 

 

 

Spoiler

 

 

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

12 minutes ago, Fred232 said:

2 When it scans a folder should it scan sub-folders of that folder or not?

Yes.

13 minutes ago, Fred232 said:

1 How do I correct this so it always scans by right-click on a folder?

Download the Malwarebytes Support Tool and do a clean reinstall.

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

[Fred232]

Thanks, I'll give it a try and let you know later.

The odd thing is regarding the sub-folders, If I scan something that has say four files and three subfolders (7 items in all), it reports that four things have been scanned even if the subfolders have say 5 items in them each. But if I open the subfolder and scan it it reports that 5 items have been scanned. The problem is most noticeable for Steam games and steam game folders where it sometimes reports no items have been scanned on the main game folder. Hence the question re sub-folders. But it seems to work on other folders?

 

[AdvancedSetup]

There is no folder depth limit imposed on purpose. Perhaps if there were enough that we reached a limit on path of over 260 characters, but otherwise it should scan all the files that we target.

Please run the clean process as requested @Fred232 and if you do continue to have an issue let us know.

Thank you

 

[Fred232]

Thanks for the replies, the reinstall via the tool seems to have fixed it. I will check and let you know if it fails again.

It was only that I specifically did a right-click scan that I noticed the problem. I wonder if it was actually scanning at all? 

Still it seems to be back to normal now, so thanks again.