Help my pc infected for years :(

[Boats48]

Hello everyone,

                        Ive had trouble from a virus or viruses for years, never being able to remove them. Recently I installed linux on another drive and scanned my windows drive through ClamAV, this found 45 potential threats of which I jotted down the names of. The sad thing was it wasnt able to remove them. Now ive come into my windows drive and then downloaded Malwarebytes and immunet. Immunet found one file, bthmodem.sys and quarantined it but malwarebytes found nothing. I then loaded into safe mode only to find immunet does not work in safe mode and again Malwarebytes finds nothing. The windows security is just a blank white page in safe mode for me, meaning im unable to use defender either. Why would ClamAV find 45 threats if Malware finds nothing?? I am using the free version but I do plan on taking advantage of the black friday deal tonight if you guys feel it will do a better job?? 

 

Im desperate, ive suffered this for years, my windows firewall has all these rules I never put in, and most of my windows apps are fake, being 8kb in size. Please is anyone able to help, please

 

Thankyou 

[Porthos]

2 minutes ago, Boats48 said:

I am using the free version but I do plan on taking advantage of the black friday deal tonight if you guys feel it will do a better job?? 

The free and the paid version have the exact same scanning and removal ability.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Boats48]

One thing before I  do, im currently in safe mode, is it best to return back to windows? Also just a note, when malwarebytes scans, it jumps like a 100k files while scanning the registry and then jumps another 100k on files. This surely is not correct, why is it missing all these files? Thankyou Porthos for your offer of help, you have no idea how much I appreciate it

[Porthos]

2 minutes ago, Boats48 said:

is it best to return back to windows?

Yes.

2 minutes ago, Boats48 said:

This surely is not correct, why is it missing all these files?

What you see is the way it is supposed to work.

[Boats48]

Weird, Immunet said 120 trusted files were just installed on my machine, any idea what these are?

 

Thankyou

mbst-grab-results.zip

[Boats48]

Just so you know, this pc is run just by me, nooneelse uses it, I have no network, and I just use it for gaming

 

Thankyou

[Boats48]

It seemss that the 120 files which were installed to my machine when I was about to run thosse files are mainly all dll files, any idea what or who installed them?

[Porthos]

Just relax until one of the Malware removal experts post to assist you. The only response needed were the logs. I will not be the one actually assisting you.

[Boats48]

Ahhh I see, well thankyou anyway Porthos for directing me in the right thing to do

[Boats48]

Interesting, I just went to install my drivers for my mboard and those... along with winrar etc were all found to be some sort of malware by immunet. The downloads were stopped.

[AdvancedSetup]

Hello  and       @Boats48

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Tips to help protect from infection

Thanks