Omcap virus on Android

[Iskallos]

Hi, my brother has a virus known as Omcap on his android phone and it's quite difficult to remove, Malwarebytes didn't detect it. I've been looking into ways to help, although the only surefire way I've found is to root the phone, which I'd rather save for a last resort.

I saw one other topic on this but it was left incomplete, is there any advice someone can offer?

[Porthos]

2 minutes ago, Iskallos said:

is there any advice someone can offer?

It's best to open a support ticket so one of the mobile device support agents can assist you with this.

Please note it may take a few days before a reply though due to high ticket volumes. Please only open one ticket

Consumer Support
https://support.malwarebytes.com/hc/en-us/requests/new

Thanks

[Iskallos]

Because my accounts new I can't edit the post but I just realised I spelled the virus wrong, it's OMACP.

[Porthos]

Please contact support as I instructed.

[mbam_mtbr]

Hi @Iskallos,

If you like to send Apps Report, I can look into this for you.  However, be aware there are a lot of scam websites that claim OMACP is malware, when in reality it is a harmless system app.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1. Open the Malwarebytes for Android app.
2. Tap the Menu icon.
3. Tap Your apps.
4. Tap three lines icon in upper right corner.
5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwarebytes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.