Black Screen Lock

[GoldcatDrewThis]

So my friend sent me a video of his computer and the problem, he has had the virus for a couple of weeks (2 weeks) now and nothing has worked, he starts up the computer (its a republic of gamers laptop) and the keyboard begins to light up, but after that he has a black screen, no startup, nothing but black the whole time, also when ever he shuts it off, it makes a beeping sound that wasn't on the original computer, any help to fix this problem is appreciated.

[1PW]

Hello @GoldcatDrewThis and :

Please see if your friend's computer is able to start in another mode other than normal. E.G. Safe Mode, etc.

Assuming Windows 10: Find safe mode and other startup settings in Windows 10

If other startup modes are not possible, your helper might suggest a recovery mode or booting from an external source. CD/DVD/USB, etc. Has your friend made any full system backups from the computer in question?

Then, while you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, please do the following so that an analysis can be started and see what's going on.

The Farbar Recovery Scan Tool (FRST) is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool.
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. If English is not the computer's system language, right-click on FRST64 (or FRST) and rename the file to FRSTEnglish64 (or FRSTEnglish).
4. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
5. 
   
    
6. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with the software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
7. When the User Account Control window appears, click Yes.
   
   
   
    
8. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
9. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

10. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans.
    
    Click Scan. The scan may take a few minutes to complete.
    
    
     

11. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window.

 

Please attach both of those logs to your next reply, DO NOT copy/paste the contents of the logs directly.

Thank you.

Edited July 17, 2022 by 1PW

[GoldcatDrewThis]

1 hour ago, 1PW said:

Hello @GoldcatDrewThis and :

Please see if your friend's computer is able to start in another mode other than normal. E.G. Safe Mode, etc.

Assuming Windows 10: Find safe mode and other startup settings in Windows 10

If other startup modes are not possible, your helper might suggest a recovery mode or booting from an external source. CD/DVD/USB, etc. Has your friend made any full system backups from the computer in question?

Then, while you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, please do the following so that an analysis can be started and see what's going on.

The Farbar Recovery Scan Tool (FRST) is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool.
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. If English is not the computer's system language, right-click on FRST64 (or FRST) and rename the file to FRSTEnglish64 (or FRSTEnglish).
4. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
5. 
   
    
6. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with the software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
7. When the User Account Control window appears, click Yes.
   
   
   
    
8. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
9. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

10. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans.
    
    Click Scan. The scan may take a few minutes to complete.
    
    
     

11. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window.

 

Please attach both of those logs to your next reply, DO NOT copy/paste the contents of the logs directly.

Thank you.

so he doesn't have a backup drive, and there is no way of installing farbar, but good news, he held shift and it started up, but it is frozen, images of the screen is attached(1st one was when he started it up normally, 2nd one is holding down shift, it was frozen though):

[AdvancedSetup]

Please see the following on how to get logs

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks