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  1. Okay so i'm having the black screen /w cursor and don't bother suggesting me any solutions as i've probably done them all. I've been working on this for 5 days and I just want to give up and reformat/wipe the pc. So first things first, this pc has a lot of important work data and i'm not really an expert into handling them during format. So how do I backup them all? Should I use my flash drive(14 gb) to store them all one by one? Because the important data can reach up to 100gb and my flash drive can only carry 14. Should I backup 14gb at a time then store them in google drive on another pc th
  2. Hello everyone, I am new here. I am using a HP pavilion DM4, with windows 7 home premium, and about 20 days ago (7/8/2019, I got a black screen with a cursor only after logging into my Admin Account, even on safemode. the day before this issue occurred (7/7/2019), I had turned off my AVG, while trying to run a malwarebytes scan, to do so, I changed its (AVGs) permissions to EVERYONE and I also set the AVG off, and restarted my computer, Lo and Behold, I couldn't get back on my ADMIN main user!, I am currently writing this on the same laptop, but on the account of a secondary u
  3. Hi, I installed Malwarebytes few days ago to wipe out adware. This morning I started my PC and before the login screen all I got was a black screen and a blinking cursor. I tried everything but its unresponsive. I think it has happened because Malwarebyte accidentally deleted something important. Please tell me how to solve this problem. I've read countless threads but I'm not getting anything. Please help as soon as possible. And if its that process of loading log.txt and another txt file, please explain thoroughly. Help!
  4. Hello, I went to check my computer this morning and it had updated last night (I assume windows update) and was a bit sluggish. I restarted and when logging in to my account it gave me a black screen. It also prompted me to update and install malwarebytes again. I hit the confirmations but it was frozen. I waited a bit, then decided to hard reset my computer. When I turned it back on everything was fine, but after logging in my whole screen was black. (No start button, no search bar) I then tried restarting a few times to include safe mode w/ networking. I tried SFC wit
  5. Hello. Yesterday, I initiated a threat scan on my laptop (a scan which took over 10 hours), and since it was late I went to sleep. When I woke up in the middle of the night, my laptop had a black screen. After poking around Google, I found a solution which worked (a hard reboot). When my laptop (running Windows 10) booted there was no more black screen. When I opened the Malwarebytes software, however, there was no report of the +10 hours threat scan. What does this mean? Thank you.
  6. Since i scanned my laptop with malwarebytes i haven't been able to do anything on my laptop... It boots into a black screen with a cursor. sometimes i can get to the task manager via ctrl+alt+del, and i see that malwarebytes is using over 2GB of ram?? i can't close it, because it will start itself back up again. malwarebytes also uses 50% of my processor
  7. Hello there. I just ran malwarebytes on a second HDD and removed all issues but my screen goes black still upon starting windows. Does anyone know how to fix this, or how I can learn about this? Thanks, Sean.
  8. When I open my MS Surface (Windows 10) and start to log in, the screen goes black. I opened Task Manager, and noticed that MalWareBytes was not responding. I tried to stop it, but access is denied. Any ideas?
  9. Hi i just updated my Windows 10 in my other laptop. I tried to use Malwarebytes to scanned after restart after login the Screen is all black, but the white cursor still there. I tried to system restore after updates but it says Drive is error, try to repair drive. Then i use recovery option to change previous version of Windows 10 before updates. But still my desktop is black screen.
  10. Ok to start my friend game me their laptop so I can do a check up on it since last time I did was about 8 months ago. I know a bit more about computers than my friend does so this is something I do from time to time, I have 3 things installed in their laptop that I installed the first time I did a check up on it, they are programs I use normally on my laptop, CCleaner clean it up a bit, Avast Antivirus and Malwarebytes. Basically those are the 3 programs I use on their laptop. Today I ran into something I didn't know what to do. This are the things I did before I noticed the issues. I ran
  11. Desktop failed with black screen. Message: Page fault in non-paged area. mwac.sys is what failed Restart did not work. After power down, WIN10 started acceptably. I have auto updates. Am I missing something?
  12. Hi, i was hoping you might be able to help determine whether my PC has an issue or not. Firstly I'd like to say that my PC is ancient so don't laugh! And I'm pretty average at best in computer knowledge. When I run a threat scan MBAM doesn't detect anything but when I do a custom scan (everything ticked in the options for scanning c: drive only) I get around 30 detections. But every time before the scan finished the screen goes black (with only the cursor visible) and I am unable to navigate anywhere and have to manually turn the computer off and on again. Report details below. Th
  13. OS: Windows 10 Pro 32 Bit (Updated) Antivirus: Avira Free Antivirus (updated) Firewall: Comodo Firewall 10 (updated) Asus Notebook working. Problem encountered during a simple routine check (other on-demand control / cleaning programs, and the same Avira, have never detected infections). Malwarebytes 3: the threat scan is completed without detecting any infection. Malwarebytes 3: custom scanning, with all available options (and only the disk where the operating system is installed) selected, after about an hour, hangs the computer. The monitor starts flashing and, then, the screen becomes b
  14. Hello! I used Malwarebytes to remove malware, browser adware and some SNARE virus After Scan There was about 3000 detected files. So I was a bit paranoid and I think I deleted them immediately from quarantine and restarted. Now I have Black Screen after windows logo loading, no cursor nothing. I can access Safe Mode option menu but Safe Mode also have Black Screen. I did 2 System Recovery points but it didn't work., I booted my PC using windows 8,1 installation USB and tried to REPAIR, didn't work. I tried to upgrade to windows 10 using USB to fix it but it d
  15. Hi, i have a black screen when im booting my computer now. I tried this and it still black screen on the bootking. Please Help !!!
  16. Hi. Today I have performed a scan with Malwarebytes and, after detecting more than 30 malicious elements, it has asked me to restore my computer to complete elimination. After that, when I restart my computer appears a black screen with only the mouse cursor. I can run the task manager and when I run explorer.exe the desktop appears normally and can work. I have downloaded the mbam repair tool for false positives and still nothing. I have also run the FRST analysis. I attach both MBAM and FRST logs in case they are useful. I know there have been other threads about this topic but have not foun
  17. Two days ago I downloaded Windows 10 to my Dell Inspiron N-5110 which heretofore was using Windows 7. I would appreciate assistance in resolving the issues below. Please I am a computer novice and would appreciate advice in language I can understand. 1. When I startup my Laptop, it takes a long time to do so and for a long period of time there is a “Black Screen.” 2. Once I have logged in the “Task Bar” and “Desktop” keep going “Black.” 3. When the screen goes “Black” I lose Google Drive. 4. Each time I “Boot up” the Desktop Icons are “reorganized.” 5. When I go to
  18. I am really new at this and think that I messed up my computer. I was trying to get rid of Active Discounts and read on another threadf that Malwarebytes would be effective. and now I'm stuck in safe mode with networking. please help if you can A.S.A.P.
  19. Hi there, I apologize ahead of time for being long winded or unclear, I'll do my best. I got on the computer and noticed my mom had opened a shady email and clicked the link it provided to look at houses. When I clicked to leave the website I got one of those pop ups that try not to let you leave the site, but clicking the x made it go away and it let me close the tab after one shot. (I've dealt with the ones in the past where every attempt to close gives a pop up.) I went to check windows defender to see if/when it scanned last and ran a quick scan which came up clean. I tried to run malwar
  20. Are there any version of MBytes that we can download an ISO image and burn to a CD that will have an autoboot sector on it for a badly infected PC? We have a laptop that I suspect some sort of virus, running Windows 7, that seems to boot normally with the Windows logo and all at bootup,but then goes to just a black screen with a working mouse. NO toolbars, no background, nothing. When you try to do a system restore, same thing. CTRL-ALT-DEL also fails to do anything. About the only option is to do a fresh install of Win 7, but if there is a bootable version of software to scan the machine th
  21. I hope someone here can help me! I installed Malwarebytes and AdwCleaner on a laptop last night. Malwarebytes scan was great and cleaned up the system. Then I used AdwCleaner and managed to accidentally 'clean' over 7 GB of files from WINSXS. I thought I was only cleaning one file, but after it started I noticed the other tabs with multiple files in there. I tried to stop it, but couldn't so I shut down. Now I have a black screen after login (in all safe modes). I can reach task manager and through browsing I have found AdwCleaner under the C drive with the quarantined files in it. I copied t
  22. I hope someone here can help me! I installed Malwarebytes and AdwCleaner on a laptop last night. Malwarebytes scan was great and cleaned up the system. Then I used AdwCleaner and managed to accidentally 'clean' over 7 GB of files from WINSXS. I thought I was only cleaning one file, but after it started I noticed the other tabs with multiple files in there. I tried to stop it, but couldn't so I shut down. Now I have a black screen after login (in all safe modes). I can reach task manager and through browsing I have found AdwCleaner under the C drive with the quarantined files in it. I copied
  23. Hello, I started a thread, and a person told me to move it to here. Here is the link: https://forums.malwarebytes.org/index.php?/topic/151674-computer-black-screening-after-scan/
  24. Hello, So my computer has had malware problems so I decided to install malwarebytes. I ran a scan and it found a few viruses and kept blocking a virus called trojan.zekos.patched. The scan was taking a very long time (over 3 hours), and so I went to bed and left my computer on. My mom decided to turn off my computer by pressing the power button on my desktop because it was making 'too much noise'. So now when I try to boot my computer it goes to the screen where it gives you the option to run it in safe mode or normal mode ect. I tried running it in normal mode and it black screened. I wai
  25. Last night I loaded Malwarebytes. Downloading went ok but I got Internal error: Expression error 'Runtime Error' / External exception E06D7363 when I tried to load it. I deleted it and used a link for a clean install on this forumn. I was able to run the the program and it found 85 various problems. During this process the computer crashed to a black screen with a blinking white cursor. I was able to get it back and then it happened again. Not it won't come back. What is happening? Any advice? Thnx! Mahlerosa
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