malwarebytes stop EPSON software updater to update the driver

[jmkbird]

malwarebytes stop EPSON software updater to update the driver, besides, after exit malwarebytes, the driver updates continued.

logs here.mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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[Firefox]

Hello and Welcome Back....

While we wait for staff to review your logs, I do see a couple of things so far...

There are quite a few files pending rename due to needing a restart...

Fast Startup has been know to cause issues with Malwarebytes. 

Please turn off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

After you complete those steps try to reproduce your issue and let us know.

[Firefox]

Your logs are also incomplete, please perform these steps so we can get some more logs please.

Please do the following so that we can get started and see what's going on.

 

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.

To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
    
   
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
    
        a.  Click More info.
    
   
        b.  Click Run anyway.
    
   
5. When the User Account Control window appears, click Yes.
    
   
    
6. To accept the Disclaimer of warranty, click Yes.
    
   
    
7. Ensure only the boxes listed below are checked
    
   
   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
    
   
    
8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
    
   Click Scan. The scan may take a few minutes to complete.
    
   
9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
   
  
• Addition.txt is saved in the same directory FRST is located.
   
  
• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

[AdvancedSetup]

Please get us the Farbar log @jmkbird as requested by @Firefox so that we can continue.

Thanks

 

[jmkbird]

5 hours ago, Firefox said:

Your logs are also incomplete, please perform these steps so we can get some more logs please.

Please do the following so that we can get started and see what's going on.

 

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.

To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
    
   
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
    
        a.  Click More info.
    
   
        b.  Click Run anyway.
    
   
5. When the User Account Control window appears, click Yes.
    
   
    
6. To accept the Disclaimer of warranty, click Yes.
    
   
    
7. Ensure only the boxes listed below are checked
    
   
   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
    
   
    
8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
    
   Click Scan. The scan may take a few minutes to complete.
    
   
9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
   
  
• Addition.txt is saved in the same directory FRST is located.
   
  
• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

Addition.txtFRST.txt

[jmkbird]

3 hours ago, AdvancedSetup said:

Please get us the Farbar log @jmkbird as requested by @Firefox so that we can continue.

Thanks

 

Addition.txtFRST.txt

[AdvancedSetup]

Once the fix below has been completed, please attach the FIXLOG.txt file.

Temporarily disable your antivirus real-time protection.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[jmkbird]

9 hours ago, AdvancedSetup said:

Once the fix below has been completed, please attach the FIXLOG.txt file.

Temporarily disable your antivirus real-time protection.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt 2.47 kB · 1 download

Thanks

 

It is not clear where the problem is, how can the system be repaired? This is essentially the same as giving the offer to reinstall the operating system.

[AdvancedSetup]

The fix posted above is designed to try to remove items from the computer that do not belong. Your system is running a proxy that redirects traffic where it's not designed to normally go.

It has some service set as a valid service that is not.

It's up to you if you don't wish to follow our advice no problem. We don't want you to run or do anything you don't want to do. I'll go ahead and mark your topic as completed and close if you like just let me know.

Thank you

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

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