onthefritz Posted January 22, 2022 ID:1498569 Share Posted January 22, 2022 Malwarebytes keeps blocking a program that I want to run. I placed the program and other files in the ignore list and it still blocking it. Thanks vince Link to post Share on other sites More sharing options...
Porthos Posted January 22, 2022 ID:1498610 Share Posted January 22, 2022 3 hours ago, onthefritz said: Malwarebytes keeps blocking a program that I want to run. I placed the program and other files in the ignore list and it still blocking it. Thanks vince Can you get us a log showing the block. You can find Scan and Protection logs within the Malwarebytes 4 program in the following location RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged If you click on the View option you should get something similar to the following with other options available. Thank you Link to post Share on other sites More sharing options...
onthefritz Posted January 22, 2022 Author ID:1498669 Share Posted January 22, 2022 Hello there, Here is the exported file from Malwarebytes. BTW I am using version 4.5.2 Thanks Vince scan results.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2022 Root Admin ID:1498677 Share Posted January 22, 2022 Hello @onthefritz Please get us a full set of logs so that we can check and verify if the Exclusion is set. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Porthos Posted January 22, 2022 ID:1498684 Share Posted January 22, 2022 6 hours ago, onthefritz said: Malwarebytes keeps blocking a program that I want to run. Are you trying to run Advanced System care? If so you do not want that junk on your system. Link to post Share on other sites More sharing options...
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