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Scan Enhancement Request


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When a scheduled scan is running it is VERY slow and I UNDERSTAND that this intended by design to not interfere with other tasks.
However, there is no method to tell the scan to speed up as if I had manually started the scan.

Today on a SSD, it had taken 4 hours to scan 200,000+ files.  Ultimately, I gave up, started the scan over and it finished quickly. That said, it had to re-scan the 200,000+ files that it had just finished.

Please allow a scan that is already running to be commanded to speed up to the manual scan speed.

Thank you.

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  • Root Admin

Hello @Zargon and thank you for the feedback.

Can you please provide some logs so that we can submit them to our Dev team for review?

 

To begin, please do the following so that we may take a closer look at your installation

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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