fspriggs Posted September 10, 2021 ID:1479278 Share Posted September 10, 2021 I'm connected to the Malwarebytes Privacy VPN, Miami FL Server. When I run an extended DNS leak test on www.dnsleaktest.com, I see many servers from my ISP. The DNS leak test clearly says if you see any servers that are not provided by your VPN service, then you have a DNS leak. I've run this test before and only seen servers from M247, which I assume is Malwarebytes. What gives here? Is this VPN not working properly? How can this be resolved? Thanks! Link to post
Root Admin AdvancedSetup Posted September 10, 2021 Root Admin ID:1479287 Share Posted September 10, 2021 Please try restarting your computer. @fspriggs Create a new connection with Malwarebytes Privacy VPN and then retest and let me know. I cannot duplicate an issue on my end. https://browserleaks.com/dns https://www.dnsleaktest.com Which browser are you using? Link to post
fspriggs Posted September 11, 2021 Author ID:1479312 Share Posted September 11, 2021 No change, @AdvancedSetup I restarted, connected, and experienced the same leaks using both Chrome and Edge browsers. Last week I had an issue with the VPN reaching any sites at all, I put in a ticket. The help desk told me to gather privacy logs with the support tool, and after that we reinstalled the VPN software using the old wintun driver (MBPrivacySetup.exe /usewintun). I replied to the ticket with a copy of the test. There shouldn't be any leaks, right? That's the purpose of a VPN, correct? Thank you! Link to post
Root Admin AdvancedSetup Posted September 11, 2021 Root Admin ID:1479316 Share Posted September 11, 2021 No, there should not be a leak aside from possible UPnP from your router or perhaps a WebRTC leak. Let me have you gather some logs for me to review. Who is your ISP? To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you @fspriggs Link to post
fspriggs Posted September 11, 2021 Author ID:1479318 Share Posted September 11, 2021 @AdvancedSetup My ISP is Frontier Communications. Should I be connected to the VPN when I run the support tool? For my privacy, is there a place I can send the log to instead of posting it here in the reply? Link to post
Root Admin AdvancedSetup Posted September 11, 2021 Root Admin ID:1479328 Share Posted September 11, 2021 Yes, please go ahead and connect to VPN and run the tool. You can send me a private message with the logs. Please note though that I'm off work until Monday but will try to review sooner if possible. Thank you @fspriggs Link to post
Staff gatortail Posted September 13, 2021 Staff ID:1479563 Share Posted September 13, 2021 @fspriggs what browser are you using? Link to post
fspriggs Posted September 13, 2021 Author ID:1479585 Share Posted September 13, 2021 I saw the leaks when using Chrome and Edge. Link to post
Root Admin AdvancedSetup Posted September 13, 2021 Root Admin ID:1479588 Share Posted September 13, 2021 Please run the tool and send me the requested logs in private message @fspriggs Thank you Link to post
fspriggs Posted September 13, 2021 Author ID:1479685 Share Posted September 13, 2021 @AdvancedSetup There's a lot of information in these logs. What kind of information is being collected? Regarding privacy, is there anything in the logs that someone could use to compromise my machine or information sent via this machine in the future? Thank you. Link to post
Root Admin AdvancedSetup Posted September 13, 2021 Root Admin ID:1479689 Share Posted September 13, 2021 Yes, there is a lot of information being collected to see what is running. Hundreds of such logs are posted here publicly every month without issue. You can send me the log via Private Message and only you and I will see the logs @fspriggs Link to post
fspriggs Posted September 15, 2021 Author ID:1479860 Share Posted September 15, 2021 @AdvancedSetup I just sent them. Thanks. Link to post
Root Admin AdvancedSetup Posted September 15, 2021 Root Admin ID:1479866 Share Posted September 15, 2021 I have replied with recommendations to help clean up your computer to work better. Will follow up more once I hear back from you with the new logs Cheers Link to post
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