DNS Leaks?

[fspriggs]

I'm connected to the Malwarebytes Privacy VPN, Miami FL Server. 

When I run an extended DNS leak test on www.dnsleaktest.com, I see many servers from my ISP. 

The DNS leak test clearly says if you see any servers that are not provided by your VPN service, then you have a DNS leak. 

I've run this test before and only seen servers from M247, which I assume is Malwarebytes.

What gives here?  Is this VPN not working properly?  How can this be resolved?  Thanks!  

[AdvancedSetup]

Please try restarting your computer. @fspriggs

Create a new connection with Malwarebytes Privacy VPN and then retest and let me know.

I cannot duplicate an issue on my end.

 

https://browserleaks.com/dns

https://www.dnsleaktest.com

Which browser are you using?

 

 

 

[fspriggs]

No change, @AdvancedSetup 

I restarted, connected, and experienced the same leaks using both Chrome and Edge browsers.

Last week I had an issue with the VPN reaching any sites at all, I put in a ticket.  The help desk told me to gather privacy logs with the support tool, and after that we reinstalled the VPN software using the old wintun driver (MBPrivacySetup.exe /usewintun).  I replied to the ticket with a copy of the test.  

There shouldn't be any leaks, right?  That's the purpose of a VPN, correct?  

Thank you!

 

[AdvancedSetup]

No, there should not be a leak aside from possible UPnP from your router or perhaps a WebRTC leak.

Let me have you gather some logs for me to review.

Who is your ISP?

 

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you @fspriggs

 

 

[fspriggs]

@AdvancedSetup My ISP is Frontier Communications.

Should I be connected to the VPN when I run the support tool?  

For my privacy, is there a place I can send the log to instead of posting it here in the reply?  

[AdvancedSetup]

Yes, please go ahead and connect to VPN and run the tool.

You can send me a private message with the logs. Please note though that I'm off work until Monday but will try to review sooner if possible.

Thank you @fspriggs

 

[gatortail]

@fspriggs what browser are you using?

[fspriggs]

I saw the leaks when using Chrome and Edge.

[AdvancedSetup]

Please run the tool and send me the requested logs in private message @fspriggs

Thank you

 

[fspriggs]

@AdvancedSetup There's a lot of information in these logs.  What kind of information is being collected?  Regarding privacy, is there anything in the logs that someone could use to compromise my machine or information sent via this machine in the future?  Thank you.   

[AdvancedSetup]

Yes, there is a lot of information being collected to see what is running. Hundreds of such logs are posted here publicly every month without issue. You can send me the log via Private Message and only you and I will see the logs

@fspriggs

 

[fspriggs]

@AdvancedSetup I just sent them.  Thanks.  

[AdvancedSetup]

I have replied with recommendations to help clean up your computer to work better.

Will follow up more once I hear back from you with the new logs

Cheers