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DNS Leaks?


fspriggs

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I'm connected to the Malwarebytes Privacy VPN, Miami FL Server. 

When I run an extended DNS leak test on www.dnsleaktest.com, I see many servers from my ISP. 

The DNS leak test clearly says if you see any servers that are not provided by your VPN service, then you have a DNS leak. 

I've run this test before and only seen servers from M247, which I assume is Malwarebytes.

What gives here?  Is this VPN not working properly?  How can this be resolved?  Thanks!  

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No change, @AdvancedSetup 

I restarted, connected, and experienced the same leaks using both Chrome and Edge browsers.

Last week I had an issue with the VPN reaching any sites at all, I put in a ticket.  The help desk told me to gather privacy logs with the support tool, and after that we reinstalled the VPN software using the old wintun driver (MBPrivacySetup.exe /usewintun).  I replied to the ticket with a copy of the test.  

There shouldn't be any leaks, right?  That's the purpose of a VPN, correct?  

Thank you!

 

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  • Root Admin

No, there should not be a leak aside from possible UPnP from your router or perhaps a WebRTC leak.

Let me have you gather some logs for me to review.

Who is your ISP?

 

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you @fspriggs

 

 

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