Does not quarantine viruses

[pimushkin]

Hi!

I can't solve the problem with removing viruses. The AdwCleaner program shows that it has found two viruses, one of which is quarantined. However, I can't find the virus in the Quarantine section in the program, and all the folders are empty in the folder C:\AdwCleaner\Quarantine\v1. During the restart, it shows that no viruses were found, but when you restart Google Chrome and the AdwCleaner program, both viruses appear again. I tried to completely remove Google Chrome and install it again - it didn't help. I tried to disable all extensions in the browser - it didn't help. I think that the virus got caught when I allowed notifications to be shown on one of the sites, because after that, news began to appear in the Windows 10 notifications panel. I removed the notifications in the Google Chrome settings, but AdwCleaner still shows the presence of a virus.

I also tried to check the computer using AdwCleaner version 7.4.2. It didn't help either. I attach all the logs.

Thank you in advance for your help!

Best regards,

Dmitry

AdwCleaner_Debug.logAdwCleaner[S17].txtAdwCleaner[C17].txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

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[Porthos]

1 hour ago, pimushkin said:

but when you restart Google Chrome and the AdwCleaner program, both viruses appear again.

Please do the steps in the following topic.

Chrome Secure Preferences detection always returns - Windows Malware Removal Help & Support - Malwarebytes Forums

 

[pimushkin]

7 hours ago, Porthos said:

Please do the steps in the following topic.

Chrome Secure Preferences detection always returns - Windows Malware Removal Help & Support - Malwarebytes Forums

 

Hi!

Thank you for responding. I decided to try to disable syncing with my Google account without deleting the data, since I need the passwords stored on the account. However, the problem remained the same. Do you think that it is necessary to delete data from your account? I think that if you disable synchronization, then this should also help.