Let's start with the most obvious problem with my PC, the critical updates

[jnottingham]

There are several things going on with my PC but one thing at a time, I guess.  I took a SS of the latest... 

[Porthos]

Those updates will not work until you get your version of Windows up to date.

I think you have a couple of options. I would try option 1 first and if that does not work then try option 2

Option 1

Visit the following site and click on the Update now button
https://www.microsoft.com/en-us/software-download/windows10

 

Option 2

Visit the same link but download the Media Creation Tool

Then burn the ISO image to an 8GB or 16GB USB Thumb drive

At that point you can attempt to do repair of the old Windows, or upgrade the version of Windows using the USB disk.

 

 

Option 3

 

Back up all your data and do a Clean Install of Windows 10

 

Greg Carmack - MVP 2010-2020 -Clean Install Windows 10
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

Greg has a great article on doing a clean install, but I don't agree with him about using an Online account. I prefer to use a Local Account - I don't share anything online

 

How to Create a Local Account While Setting Up Windows 10
https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/

 

 

 

How to set up Windows 10 with a local account
https://www.windowscentral.com/how-set-windows-10-local-account

How to Clean Install Windows 10
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

How to do a Clean Install of Windows 10 the Easy Way
https://www.howtogeek.com/224342/how-to-clean-install-windows-10/

How to do a clean installation of Windows 10
https://www.windowscentral.com/how-do-clean-installation-windows-10

How to install Windows 10 from DVD, USB, or ISO file
https://www.digitalcitizen.life/how-install-windows-10/

How to Custom Install Windows 10
https://www.tenforums.com/tutorials/120352-custom-install-windows-10-a.html

 

 

 

Edited May 31, 2021 by Porthos

[jnottingham]

oh boy. 

[jnottingham]

I got a post asking for the MB support tool and I am not entirely sure where to post it.  

mbst-grab-results.zip

[AdvancedSetup]

The most important thing is getting the Windows Updates installed properly. Without them being installed everything else doesn't matter all that much.

Please restart the computer and try the methods posted above.

 

[jnottingham]

Gah. Full disclosure, this is my nightmare. Okiedokie then I will see if I can do it.  xD 

 

Much thanks! 

[AdvancedSetup]

I've fixed several computers in the past few months simply by using Step 1

Give it a try and see.

Restart the computer, exit out of all Security software and close all other applications and go for it.

 

[jnottingham]

K I have done a fresh install of Windows 10, and now there is still a myriad of supreme weirdness going on and the vast majority of it is way beyond my paygrade so... I did have MBAM detect something today after NINETEEN hours of scanning.  so that was excessive likely... I am so exhausted from all of this that I don't know what to do nor do I feel like even going into it anymore.  I have SS and files that are suspicious and more than concerning but I doubt anyone can do much from there so... blargh.

 

Night night.

[AdvancedSetup]

Hello @jnottingham

We'd need to get new logs to see what's going on. It's quite late for me here and I'm sick so I'm going to bed. Will try to check back on you tomorrow if I can, otherwise on Monday.

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

Also, please get the following

 

Please download HWiNFO the Professional System Information and Diagnostics program.
HWiNFO Portable for Windows

Unzip the program to its own folder such as:  C:\HWiNFO
Go to the new folder and locate the file C:\HWiNFO\HWiNFO64.exe and double-click to run it.
Click the RUN button.
Ignore the update, click close.
Click on Save Report and choose HTML and click Next, then Finish
By default, it will create a new report named COMPUTER.HTM in the same folder as the program. C:\HWiNFO
Please zip that file and attach it to your next reply

Thank you

[jnottingham]

hello I just saw this and submitted the other question about the certificates right before so I apologize.  I will do this first.  It might be a little complicated for my super right brained girl thinking so any patience would be amazing, in advance. ha!  Thank you so much for the help... I hope you are feeling better! 

Let's see what happens here.  Will be a bit because I am meant to pick up a friend whose without a car.  :)  

[jnottingham]

wait the farbar was quite fast, I can get those to you now, hopefully. 

FRST.txt Addition.txt

[jnottingham]

okay I am stuck.  I can't see where or how I can zip the html file to send to you.  Do I do a search for it orrr... I feel monumentally dumb.  

[Porthos]

1 minute ago, jnottingham said:

I can't see where or how I can zip the html file to send to you.

 

[jnottingham]

ugh I hope this worked.  

BENEDICT1776.zip

[jnottingham]

lol thank you for the explanation.  Seems like it should be pretty straightforward, and it likely is but for some reason zip files have always been a "thing" for me.  Whatever.  ^ ^

[AdvancedSetup]

Hello @jnottingham

So Windows itself is updated but seems like something is wrong with Windows Defender

Please start an elevated admin command prompt and type in the following for me and let me know what it says.

SFC  /SCANNOW 

 

Thanks

 

[jnottingham]

[AdvancedSetup]

SFC was unable to correct the issue. Please follow the directions in the following topic and let us know if you're able to get SFC to run and correct those issues. @jnottingham

 

 

[jnottingham]

Gods, I am seeing the .png I posted here and it truly is rubbish, I apologize.  Anyway, am I meant to do the SFC as well as the DSIM?  Or is that a dumb question because the second is only necessary if the first doesn't work... >.> 

Feeling blonde ugh. 

[AdvancedSetup]

SFC already shows that it alone cannot work. Try the DISM to see if it can fix it so that SFC does work.

Normally this is what is ran.

sfc /scannow (then if errors see if DISM can fix and run SFC again)
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow (does it now return a success messaage)

[jnottingham]

ahhh okay, thank you!! Doing it now.

[jnottingham]

Please don't think I am mentally challenged but I apparently am doing this all in the wrong order.  I did the CheckHealth one first, now it's doing ScanHeatlh and it's taking a bit of time.  

 

 

[AdvancedSetup]

Ultimately you need to run the /Restorehealth in order to fix any issues found by scanhealth

 

DISM.exe /Online /Cleanup-image /Restorehealth

Then

SFC  /SCANNOW

 

[jnottingham]

• AdvancedSetup ×
• really quickly... let me show you a thing before it is mysteriously gone. 
   
• These two right now for example both have expired SSL's and the second one has the time stamps out of chronological order.

[jnottingham]

And it's running now, no I don't have ADHD but weed is legal in NV and I made the mistake of taking my son to the dispensary and I ate a piece of a gummy something ... not going to make me any brighter, let me just say.  I know that is off topic, completely.  Shhh. 

 

:)