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report a false positive


stratecision
Go to solution Solved by JPopovic,

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The site ltca.com is blocked by MWB because you can download the file ltcquote.exe from it.  MWB considers this a Trojan.  See attached window that was forwarded by one of our customers.  ltcquote.exe is not malware and we checked it using 4 different antivirus programs, no reported any problem with it.

See attached message from MWB Premium.

falsePos.GIF.8b6081e456856e15525b41853d407d19.GIF

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3 hours ago, stratecision said:

The site ltca.com is blocked by MWB because you can download the file ltcquote.exe from it.  MWB considers this a Trojan.  See attached window that was forwarded by one of our customers.  ltcquote.exe is not malware and we checked it using 4 different antivirus programs, no reported any problem with it.

See attached message from MWB Premium.

Your first post was unclear.

I will have your post moved to correct section.

Edited by Porthos
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we don't understand the MWB process for correcting false positives.  We have provided the file that was labeled a Trojan so it can be analyzed.  How do we get MWB to stop calling the file a Trojan and stop saying that our website www.ltca.com is distributing malware?

Thanks,

StrateCision Inc.

 

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