pcemkr Posted November 24, 2020 Author ID:1422995 Share Posted November 24, 2020 I am having difficulty running FRST. It starts scanning then I get the message that it is not responding. I will have to address this in the morning. Thank you, Pcemkr Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 24, 2020 Root Admin ID:1422999 Share Posted November 24, 2020 No, we don't need the mbst log file at this time Let me have you run a new FRST scan though and include both new logs. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 24, 2020 Root Admin ID:1423000 Share Posted November 24, 2020 Okay, ignore the FRST log for now. In your device manager under Disk drives please tell us what the name and model number is listed there I'm thinking we still need to run a scan to verify the hard drive is not failing so we need to know which one you have to get the right software. Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423117 Share Posted November 24, 2020 Good day, Here is the name and model number you requested: TOSHIBA MQ01ABD100H I will hold off on FRST. One question: I am receiving a "Google Update" box when I login. I am reticent to go ahead with it since it specifically says it will affect the hard drive and that is what we are working to remedy. Should I hold off on that update until we are further along in this process? I'll await your next word & instruction. Thank you, Pcemkr Link to post Share on other sites More sharing options...
kevinf80 Posted November 24, 2020 ID:1423128 Share Posted November 24, 2020 Go the Toshiba Folder, select the Utilities folder. Click on PC Diagnostic Tool. Select the Diagnostic Tool tab. Select HARDDISK from the list (tick mark). Click Start Diagnostic. Let me know the results... Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423175 Share Posted November 24, 2020 where am i finding the Toshiba folder to go to utilities? that does not appear to be an option from the device manager Link to post Share on other sites More sharing options...
kevinf80 Posted November 24, 2020 ID:1423176 Share Posted November 24, 2020 I believe it should be in the programs list, If you hit the start tab on the taskbar it should be there.... Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423182 Share Posted November 24, 2020 I'm not seeing it there... the list from start tab is limited, so it must be somewhere else. Looking & searching now... perhaps you have another suggestion? Link to post Share on other sites More sharing options...
kevinf80 Posted November 24, 2020 ID:1423183 Share Posted November 24, 2020 Is it a toshiba PC Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423184 Share Posted November 24, 2020 Sony VAIO Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423186 Share Posted November 24, 2020 Toshiba was found when I looked up the name and model number in the disk drives as instructed Link to post Share on other sites More sharing options...
kevinf80 Posted November 24, 2020 ID:1423191 Share Posted November 24, 2020 So the hard drive is Toshiba, but the PC is Sony VAIO is that correct... Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423192 Share Posted November 24, 2020 Yes, that appears to be the case. It is a laptop Link to post Share on other sites More sharing options...
kevinf80 Posted November 24, 2020 ID:1423198 Share Posted November 24, 2020 SeaTools is probably ok to test your hard drive: https://www.seagate.com/gb/en/support/downloads/seatools/#downloads Use the Knowledge base to use the tools..... Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423204 Share Posted November 24, 2020 Are you suggesting I use the Seagate Sea Tools for Windows to test the hard drive? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 24, 2020 Root Admin ID:1423205 Share Posted November 24, 2020 Just now, pcemkr said: Are you suggesting I use the Seagate Sea Tools for Windows to test the hard drive? Yes, Toshiba unfortunately says the following. Toshiba does not provide any diagnosis tool for HDD for personal users. Link to post Share on other sites More sharing options...
kevinf80 Posted November 24, 2020 ID:1423206 Share Posted November 24, 2020 Yes that is correct.... It is quite straightforward.. Link to post Share on other sites More sharing options...
pcemkr Posted November 24, 2020 Author ID:1423207 Share Posted November 24, 2020 ok, will do! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 24, 2020 Root Admin ID:1423208 Share Posted November 24, 2020 (edited) This link would appear to be for the Sony Vaio laptops in general. https://www.sony.com/electronics/support/articles/00030551 How to run hardware diagnostics using the VAIOCare utility.https://www.sony.com/electronics/support/articles/00012997 https://www.sony.com/electronics/support/personal-computers-laptop-pc/downloads Edited November 24, 2020 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
pcemkr Posted November 25, 2020 Author ID:1423224 Share Posted November 25, 2020 Seagate Short Drive Self Test came back as PASS How many others should I run? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 25, 2020 Root Admin ID:1423226 Share Posted November 25, 2020 (edited) That should be sufficient @pcemkr Can you please temporarily disable all security software and try running FRST again and see if it will run now. If not, please restart into Safe Mode again and run it. We need to get some logs back to see what's going on with your system. Thank you Edited November 25, 2020 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
pcemkr Posted November 25, 2020 Author ID:1423230 Share Posted November 25, 2020 I was able to run FRST without having to disable security. 😀 Logs are attached. FRST_24-11-2020 20.35.33.txt Addition_24-11-2020 20.35.33.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 25, 2020 Root Admin ID:1423231 Share Posted November 25, 2020 You have old compromised version of Java on the computer. Please go to Control Panel\Programs\Programs and Features and uninstall the following. Java 8 Update 171 The log shows that there does appear to be something wrong with the Hard Drive System errors: ============= Error: (11/24/2020 08:30:51 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. However, the extreme slowness may have been at least temporarily fixed by running the Disk Check we had you run earlier, but once a bad block starts getting reported into the Event Logs that is often a sign there is trouble looming for the hard drive. There is no guarantee that the drive will fail or keep running. I've seen computers run for years with bad block being reported, I've also seen them die the next day. Please make sure you have all important data backed up to an external USB drive. Backup Softwarehttps://forums.malwarebytes.org/index.php?/topic/136226-backup-software You also have Webroot Anywhere which for some customers creates a conflict with Malwarebytes. We can attempt to setup some exclusions and see if that helps or not. Did this computer come from BestBuy? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 25, 2020 Root Admin ID:1423232 Share Posted November 25, 2020 (edited) I would recommend you run the Sony Vaio hardware diagnostics I linked above and see what they think of the hard drive too Edited November 25, 2020 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
pcemkr Posted November 25, 2020 Author ID:1423234 Share Posted November 25, 2020 Java 8 Update 171 uninstalled successfully! I started backing up a few things on a USB just this evening, so I'm getting things in place and hopefully safe. I may have to try updating external hard drive as well. I'll check out the Backup link you sent as well. As for Webroot, is it necessary to have both Webroot and Malwarebytes? I would be willing to consider other options if you have suggestions. I'll also look at running VAIO diagnostics to see what comes up. And Yes, I believe it did come from BestBuy. Link to post Share on other sites More sharing options...
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