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Auto connect not auto connecting

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  • 4 weeks later...

I have 2 computers, a desktop and a laptop. On the desktop the auto connect works. On the laptop it doesn't. I've attached the results of the diagnostic tool from the laptop, Both are running version Fast start is turned off on the laptop. Any suggestions would be welcome.




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  • Root Admin

Hello @jimbaker1

Is this laptop a business computer?

The system is having some issues in the Event Logs section of the logs


Application errors:

Error: (09/21/2020 02:49:13 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1500) (User: NT SERVICE)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

 DETAIL - Element not found.

Error: (09/21/2020 02:49:13 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1501) (User: NT SERVICE)
Description: Windows cannot create a temporary profile directory. This problem may be caused by insufficient security rights.

 DETAIL - Element not found.

Error: (09/21/2020 02:49:13 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1515) (User: NT SERVICE)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (09/21/2020 02:49:13 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1544) (User: NT AUTHORITY)
Description: Windows cannot back up a ProfileList entry because one already exists for this user. Only the existing backup entry will be kept in the ProfileList. Future logons will restore the ProfileList entry from the existing backup entry.


System errors:

Error: (09/21/2020 02:49:37 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The MBVpnTunnelService service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/21/2020 02:49:14 PM) (Source: SNMP) (EventID: 1500) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

Error: (09/21/2020 02:49:13 PM) (Source: Service Control Manager) (EventID: 7005) (User: )
Description: The LoadUserProfile call failed with the following error:
Element not found.

Error: (09/21/2020 02:48:22 PM) (Source: NetBT) (EventID: 4311) (User: )
Description: Initialization failed because the driver device could not be created.
Use the string "%2" to identify the interface for which initialization
failed. It represents the MAC address of the failed interface or the
Globally Unique Interface Identifier (GUID) if NetBT was unable to
map from GUID to MAC address. If neither the MAC address nor the GUID were
available, the string represents a cluster device name.



We can attempt to do some clean up and see if that helps correct the issue but if this is a business computer you may need to have your IT Support group take a look at the system.

Let me know what  you'd like to do.



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  • Root Admin


Okay, on the laptop let's first try resetting some of the core features of Windows and see if that helps us correct some underlying issues.

Please download the Malwarebytes Support Tool

Temporarily exit out of Malwarebytes and disable any other security software

Once downloaded double-click to run it and click on the checkmark for agreement to the EULA

  • On the left side, panel click on Advanced
  • Under Repair System place a checkmark in all boxes
  • Then click on the Repair System button
  • Follow on-screen directions and reboot the system once completed



After the computer restarts please once again temporarily exit out of Malwarebytes and disable any other security software and run a new FRST scan and attach back both new logs.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


Once completed make sure to re-enable your security software


Thank you



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  • Root Admin

Thanks Jim

Please run the following fix and post back the log as an attachment


Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.




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  • Root Admin

Yes, we're not done working on it just yet.

That fix was good though for the general operation of the computer.

Windows Resource Protection found corrupt files and successfully repaired them.



SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt


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  • 3 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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