Tresorit website is blocked

[tresorit]

Hello,

My name is Ferenc Pula, I am working for an IT company called Tresorit. We are developing an end-to-end encrypted file sync and sharing software and I'm writing to you because recently we got contacted by one of our users who tried to download our installer from our website

https://tresorit.com/download/windows

but the Malwarebytes Chrome extension blocked the website during the download. I was able to reproduce the issue, the same happened to me as well. Could you please take a look into this and help us solve this issue?

Thank you in advance,

Ferenc Pula

Edited August 26, 2020 by AdvancedSetup
removed live hyperlink

[Porthos]

This is a Browser Guard block and I will tag the right staff member so you post can be moved to the correct section of the forum.

@gonzo

Edited August 24, 2020 by Porthos

[gonzo]

A whitelist entry has been added.  Please allow 15-30 minutes for changes to take effect.

[tresorit]

Hello, I just updated the extension and tried it again but I got the same warning. Also tried it with removing and adding the extension again, didn't help.

[gonzo]

Ferenc,

I saw that block now as well when I tried to download it. I have tried setting up a different whitelist entry.  Please allow 15-30 minutes, then try again.  Let me know what your results are after that time has elapsed.

[gonzo]

I am still seeing a block here and have escalated the issue to the Product Manager for his advice.