Should I renew or Re-activate?

[reza_88]

Hello,

My one year Malwarebytes Premium License is about to expire in around 24 days. I have purchased new license. It is bought directly from Malwarebytes. I want to activate my newly bought license after 24 days is gone. However, Malwarebytes Program asks me to renew before the subscription ends (in 24 days). I am a bit confused. Does it make a difference if I chose to remain what I intended to do originally- wait 24 days, and then activate the new license or renew it now?

[Malwarebytes]

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[Maurice Naggar]

Good morning,  Hello   @reza_88   

It seems to me that you now have 2 different License Keys   /  2 different subscriptions.   The bottom line is that you should create a Help Ticket with Malwarebytes Support.

Just a regular ticket.   No rush needed  but do it today so that you are in the Queue.  Wait for a human agent to make a reply.

This is the link to begin creating a Help ticket

https://support.malwarebytes.com/hc/en-us/requests/new

 

IF you already have a ticket, then stay with that one.

The support agent will be able to help you on getting the subscription back to one license  & would also be able to help out to get you credit  for the 24 days   ( if needed).

Have much patience after creating the ticket.   And make very sure that you provide the numbers of the 2 subscriptions.

The support team I am sure is quiet busy with prior volumes,  so much patience after you submit the ticket.

They reply in the order of oldest unanswered  case first.

Let me know if you need other help.

Sincerely.

[reza_88]

Okay. I will tryna be as much patient as possible

[Porthos]

5 minutes ago, reza_88 said:

Okay. I will tryna be as much patient as possible

If I was in your shoes. I would wait till the last day and change keys as long as the auto renew is off on the current one so you will not be charged again.

 

[reza_88]

Hi, there is  an update. I did not know after I purchased the license (on May 05, 2020) it was already added to My Account section of Malwarebytes website. It has a renewal date of May 05, 20xx with an activate button. I am a bit of ashamed that ever since the purchase I did not visit my account section of the website. Since it is already has a renewal date of the said date therefore I clicked and successfully activated the new license.

After that, it now looks like what @Maurice Naggarsays. One activated with the remaining subscription days. The other one with 22 days with a renew now yellow banner.

What if I just let the 1st one expire after 22 days? Will there be any problem?

[Porthos]

12 minutes ago, reza_88 said:

What if I just let the 1st one expire after 22 days? Will there be any problem?

Not at all as long as you are not on auto renewal.

[reza_88]

1 hour ago, Porthos said:

Not at all as long as you are not on auto renewal.

Hey, thanks. I checked and saw it is saying disabled. So I guess after 22 days it will vanish from My Account page.