not sure what was blocked, 1 of 2 or both

[pintree3]

Something was blocked. When I looked at What was blocked. It showed the website name (but not www or http etc) and below under file it says: "\Windows\System32\MicrosoftEdgeSH.exe

SO this is what I don't understand. Is the culprit the exe file? and if this exe file is the culprit what makes this strange is that Edge was not open. SO I had asked myself if Edge I need to allow it because Windows demands it sometimes (even though another browser is the default Windows still pops that one open if you go to its store and stuff like that)

If its just that website that is fine by me (but since Edge wasn't open it makes it confusing)

[Maurice Naggar]

Hi,  
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
  
Please only just attach   all report files, etc  that I ask for as we go along.

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
 

    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.6.0.774.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,
Sincerely.
 

[pintree3]

Hi I was not able to connect back to the forum either on my own or through links here.

I was also unable to do anything you suggested since your instructions do not follow what I received when installing the file you had me download.

I had 2 choices -1- I have an open support ticket whereby a number needed to be keyed in and you never provided a number And if I click on "I don't have a support ticket" button what pops up instead is "Start Repair" Obviously we are not repairing anything so that button is not an option either.

 

Hence you either give me a support ticket number, which I assume you can't give me since you are only a volunteer, or we need to find another way.

 

Having said this, I feel what you are asking for is not necessary for I see no relevance to doing this based on my question. Am I wrong here? 😞 It would be nice to know what you hope to find out and accomplish by doing this.  I mean to me the answer would be "YES (or NO) The edge file is (not) the culprit. And then we would move on form there.

 

Thank you

[Maurice Naggar]

It is important to see the logs & history from Malwarebytes in order to see all relevant detail.

Hence the need to run the support tool.  There is no need to have a ticket number or any of that.   You just simply fell into something that has led things astray.

EXIT out of the support tool.

 

Go slow & try with this quide.   and remember, we only want the  "Gather logs"   option.

See   https://support.malwarebytes.com/hc/en-us/articles/360039023453

 

[Maurice Naggar]

Hello.

I do look forward to getting the report file, so that I can see all details about any block notice events.

Since you mentioned EDGE browser, lets go ahead and do  these steps, as a means to help the Edge browser.

See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ 
  
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. 
Scroll down to the tips section "How do I disable them". 
 

[    2    ]

Start Edge browser.

Then while still in the web browser, press and hold SHIFT + CTRL + DELete keys to start the process to delete all browser cache & history.
 

Let me know how you are coming along with the Support tool run.      See   https://support.malwarebytes.com/hc/en-us/articles/360039023453

Sincerely,

[AdvancedSetup]

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