TempLost Posted February 17, 2020 ID:1362899 Share Posted February 17, 2020 I haven't noticed anything amiss while using the laptop but Reliability Monitor has recorded two instances of an APPCRASH associated with the Malwarebytes Tray Icon, yesterday and today. I attach the Support Tool report that I've just generated after reviewing today's Reliability Monitor status - the APPCRASH details are below. If you could throw any light on the cause or pass on the results if it helps developers. I have had a few issues show up in the Reliability Monitor but nothing I view as serious incidents. Everything seems to run well and I ran CHKDSK and SFC with other diagnostic checks. If there's no obvious cause, I'll run the tool again and reinstall Malwarebytes 4. I'm running Windows 10 Pro 1909 Build 18363.657 on a recently purchased refurbished ThinkPad T450s with a new 1 TB SSD ========================================================================================================================= Source Malwarebytes Tray Application Summary Stopped working Date 17/02/2020 13:24 Status Report sent Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe Problem signature Problem Event Name: APPCRASH Application Name: mbamtray.exe Application Version: 4.0.0.553 Application Timestamp: 5e3e0390 Fault Module Name: Qt5Core.dll Fault Module Version: 5.13.2.0 Fault Module Timestamp: 5e3cb983 Exception Code: c0000005 Exception Offset: 000000000020d435 OS Version: 10.0.18363.2.0.0.256.48 Locale ID: 2057 Additional Information 1: e46c Additional Information 2: e46cfebabd6a927c2fe489b366a46e1d Additional Information 3: 10f2 Additional Information 4: 10f2aafe9ec2912d9fdf74317fe6bdc4 Extra information about the problem Bucket ID: 8c9c2e4194bc9104af256f12b4e9f7d0 (2244322115449386960) ========================================================================================================================= mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 17, 2020 Staff ID:1362900 Share Posted February 17, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2020 ID:1362912 Share Posted February 17, 2020 @TempLost I see you seem to have controlled folders on in Defender's Ransomware protection.. I would suggest disabling that setting and see where that goes. Link to post Share on other sites More sharing options...
TempLost Posted February 17, 2020 Author ID:1362918 Share Posted February 17, 2020 Thanks for your advice @Porthos - I did have controlled folder access switched on the other day just to try it out but switched it back off as it gave me more grief than I thought it was worth, and it's still showing as off. Perhaps it was on when the last MB update occurred, but I don't think so. Do you think a reboot and a clean reinstallation of MB via the Support Tool might be the best next step? Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2020 ID:1362919 Share Posted February 17, 2020 7 minutes ago, TempLost said: Thanks for your advice @Porthos - I did have controlled folder access switched on the other day just to try it out but switched it back off as it gave me more grief than I thought it was worth, and it's still showing as off. Perhaps it was on when the last MB update occurred, but I don't think so. Do you think a reboot and a clean reinstallation of MB via the Support Tool might be the best next step? You could do that. I saw that in the past you had some VSS issues. I would also exclude your Casper backup in the MB allow list. Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2020 ID:1362920 Share Posted February 17, 2020 8 minutes ago, TempLost said: I did have controlled folder access switched on the other day just to try it out but switched it back off as it gave me more grief than I thought it was worth I used it for all of about 1 hour before I said screw it. Link to post Share on other sites More sharing options...
TempLost Posted February 17, 2020 Author ID:1362922 Share Posted February 17, 2020 Good thoughts on the Casper Backup, I'll do that next after I do the MB reinstallation. Not just me thenon Controlled Folder Access then! Now, if I can only get Windows Desktop Search running properly in Windows 10, I might stop missing Windows 7 altogether. Used to be able to perform fast searches on the contents of my Outlook PST and Archive PST with W7 but, without telling me, they took that away in W8 +, so I invested in Lookeen Search which does a great job of searching PST files. It can also replace Windows Desktop Search but I haven't really investigated that part of it, so I guess that's the next step. ............ Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2020 ID:1362924 Share Posted February 17, 2020 25 minutes ago, TempLost said: Used to be able to perform fast searches on the contents of my Outlook PST and Archive PST Personally, You could not pay me to use Outlook. I am strictly Web Mail on all accounts. Are you able to search everything but that successfully? Link to post Share on other sites More sharing options...
TempLost Posted February 17, 2020 Author ID:1362928 Share Posted February 17, 2020 I'm not exactly sure whether the problems I have with Desktop Search are mine or Window 10's, it's not something I've devoted much time to - been too busy getting other things sorted. So Ihave to take a deep breath, go back to the beginning and ..read all the info I can and make sure everything is set up correctly before I start pointing fingers. I've always (well, for 20 + years) used Office Outlook as a contact manager and it's worked pretty well. I've got loads of history in PST files and Windows search, certainly in W7, would pull stuff out in a trice.I don't rely on it entirely for emails as my accounts are all Gmail or use domains I own as a portal for Gmail, and I can use webmail in extremis or a Gmail app and still keep in touch. PST files can be a bit fragile and using CompanionLink to sync with Google Calendar can be a bit too exciting at times, and if I was starting again I'd do it all differently but I'm too long in the tooth to change. And better the devil you know......... Windows 10 doesn't search PST files and one has to use a third party solution - crazy, but true. What I want to do is search the content of Word, Excel etc files for particular content and I thought I knew how to do this successfully but it doesn't seem to be happening just now and my brain has turned to mush. To add to this, I know that there has been an issue with W10 1909 recently that's screwed up Search. It's not an immediate problem because Lookeen works superbly for Outlook where 90% of my off-the-web searches take place and I'm a retired guy in rural France with more important issues that should be occupying my time (or so my wife tells me!) but my natural curiosity bugs me to solve it. So one for another day......... But I've reinstalled MB4 and excluded Casper and I'll come back on those issues if they reoccur. And look further at Windows search later and report back. Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2020 ID:1362929 Share Posted February 17, 2020 24 minutes ago, TempLost said: I've got loads of history in PST files and Windows search, certainly in W7, would pull stuff out Since you use 2010, It "might" just be another way to urge users move to the newer versions of Office/Outlook for search to work. It would not surprise me if that is the case. Never needed to think about it. Link to post Share on other sites More sharing options...
TempLost Posted February 17, 2020 Author ID:1362934 Share Posted February 17, 2020 Wouldn't surprise me either🙂 Link to post Share on other sites More sharing options...
LiquidTension Posted February 18, 2020 ID:1363024 Share Posted February 18, 2020 Thank you for the report. Do you have any dumps files from these crashes? If automatic dump creation is enabled, %localappdata%\CrashDumps is the default location to check. Without any dumps or methods to reliably reproduce this, I'm afraid there isn't much we can do here. Link to post Share on other sites More sharing options...
TempLost Posted February 18, 2020 Author ID:1363026 Share Posted February 18, 2020 @LiquidTensionDon't have the automatic dumps switched on at the moment, I'm afraid - but I've not had a reoccurrence of the issue since a clean reinstall of MB via the Support tool, so perhaps just my setup. If problems reoccur I'll try to do some more disciplined testing and reporting. Thanks as ever! Link to post Share on other sites More sharing options...
LiquidTension Posted February 18, 2020 ID:1363034 Share Posted February 18, 2020 Thank you! In case it helps, the follow article outlines how to enable user mode dump creation: https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps Also, if you're able to associate the crash with a particular set of actions, this will greatly help with our efforts to reproduce the issue. Link to post Share on other sites More sharing options...
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