Malwarebytes 4.x on Windows 8.1 no longer allows Acrobat DC/Acroread32

[mickrussom]

Im in free mode. Any build of malwarebytes 4.x on my 8.1 install will not allow Acroread32 to start. It just hangs. If I uninstall malwarebytes it instantly works. 3.x worked perfectly before. Tried to reach out on reddit but they downvoted me for dare having this bug.

New UI should be optional - for some its regressive and less powerful and more convoluted to find options. 

[Malwarebytes]

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[mickrussom]

File is:

C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\

AcroRd32.exe

10.1.16.13. Just the presence of malware bytes prevents loading (in free mode). Uninstall and everything works again. 

Also note that with 4.x under Windows 8.1 there were other things that seem to hang. in process explorer they would have a pid but would have zero cpu and a small amount of memory and do nothing. Processes are killable when they hang. 

[Porthos]

7 minutes ago, mickrussom said:

Im in free mode. Any build of malwarebytes 4.x on my 8.1 install will not allow Acroread32 to start. It just hangs.

No protection is active in free mode.

Please follow the directions from the following article and post back the requested logs and we'll review to assist you.

https://support.malwarebytes.com/docs/DOC-2396

Thank you

[mickrussom]

"No protection is active in free mode"

that isnt the issue. if i install malwarebytes 4.x it hangs acroread32. if i uninstall and reboot it does not. malwarebytes is doing something rotten. comfirmed with defender, offline scan from bootable media and mcafee command line scan that this system isnt infected. 

not a very good support interaction. 

 

[mickrussom]

On 12/9/2019 at 7:06 PM, Porthos said:

No protection is active in free mode.

Please follow the directions from the following article and post back the requested logs and we'll review to assist you.

 

FYI - if I install malwarebytes 3.x from this article: https://support.malwarebytes.com/docs/DOC-1141 

Everything works.

Version 4.x is jacked up.

[Porthos]

1 hour ago, mickrussom said:

not a very good support interaction. 

We could have actually supported you and fixed the issue if you would have provided the requested logs.

1 hour ago, mickrussom said:

FYI - if I install malwarebytes 3.x

You are welcome to use 3x for as long as it is still supported.

[mickrussom]

On 1/14/2020 at 11:27 PM, Porthos said:

We could have actually supported you and fixed the issue if you would have provided the requested logs.

 

Recommends (1) testing the product and (2) correlating the rather large number of people having similar issues.

Demanding users who just uninstalled a failing application to reinstall it and painfully recreate the issue and painfully submit logs isnt the way to go on this one. 

[exile360]

Unfortunately I am not aware of a large number of users affected by this issue, in fact, at least as far as I know, this is the only reported incident of this nature so far with Malwarebytes version 4.1.  My guess is that there must be some other component involved resulting in this issue, something fairly uncommon which is present on your system however we have no way of even beginning to determine what that might be without any kind of logs/details/data from the affected system.  In particular, I cannot recall ever hearing of anyone having any issues caused by just having the free version installed as it has no active real-time protection components and no mechanisms to block anything from executing so it is definitely a curious case.

Edited March 3, 2020 by exile360