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mickrussom

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Everything posted by mickrussom

  1. Recommends (1) testing the product and (2) correlating the rather large number of people having similar issues. Demanding users who just uninstalled a failing application to reinstall it and painfully recreate the issue and painfully submit logs isnt the way to go on this one.
  2. I had to downgrade to 3.8.x (3.8.3), with 4.x installed acrobat reader wouldnt start. not even in free mode.
  3. FYI - if I install malwarebytes 3.x from this article: https://support.malwarebytes.com/docs/DOC-1141 Everything works. Version 4.x is jacked up.
  4. "No protection is active in free mode" that isnt the issue. if i install malwarebytes 4.x it hangs acroread32. if i uninstall and reboot it does not. malwarebytes is doing something rotten. comfirmed with defender, offline scan from bootable media and mcafee command line scan that this system isnt infected. not a very good support interaction.
  5. File is: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\ AcroRd32.exe 10.1.16.13. Just the presence of malware bytes prevents loading (in free mode). Uninstall and everything works again. Also note that with 4.x under Windows 8.1 there were other things that seem to hang. in process explorer they would have a pid but would have zero cpu and a small amount of memory and do nothing. Processes are killable when they hang.
  6. Im in free mode. Any build of malwarebytes 4.x on my 8.1 install will not allow Acroread32 to start. It just hangs. If I uninstall malwarebytes it instantly works. 3.x worked perfectly before. Tried to reach out on reddit but they downvoted me for dare having this bug. New UI should be optional - for some its regressive and less powerful and more convoluted to find options.
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