JJGW Posted October 27, 2019 ID:1341755 Share Posted October 27, 2019 Every 10 seconds I receive an alert from Real-TIme Protection that Malwarebytes quarantined 1 threat. Action shows OSX.Genieo. How do I permanently delete and stop the constant alerts? I have checked remove on the Quarantine item. Rebooted. Does not stop the alert. Thanks in advance for your help. Link to post Share on other sites More sharing options...
pgomez Posted October 28, 2019 ID:1341926 Share Posted October 28, 2019 On 10/27/2019 at 10:22 AM, JJGW said: Every 10 seconds I receive an alert from Real-TIme Protection that Malwarebytes quarantined 1 threat. Action shows OSX.Genieo. How do I permanently delete and stop the constant alerts? I have checked remove on the Quarantine item. Rebooted. Does not stop the alert. Thanks in advance for your help. I'm having the same issue as JJGW. This began on the evening of October 27th. I have checked the box to remove the item from the quarantine list and have rebooted. Nothing seems to work. The Real-Time Protection alerts is constant and doesn't go away. I have open a Support Ticket number 2744155. Any help you can provide us will be much appreciated. Link to post Share on other sites More sharing options...
Massimiliano Posted October 28, 2019 ID:1341932 Share Posted October 28, 2019 Do you use macOS Catalina? If so, have you granted full disk access to this process / Library / Application Support / Malwarebytes / MBAM / Engine.bundle / Contents / PlugIns / RTProtectionDaemon.app in privacy settings? Link to post Share on other sites More sharing options...
FossilPeddler Posted October 28, 2019 ID:1341948 Share Posted October 28, 2019 I am having this too and it’s driving me crazy. How do I fix? Link to post Share on other sites More sharing options...
pgomez Posted October 28, 2019 ID:1341953 Share Posted October 28, 2019 1 hour ago, MAXBAR1 said: Do you use macOS Catalina? If so, have you granted full disk access to this process / Library / Application Support / Malwarebytes / MBAM / Engine.bundle / Contents / PlugIns / RTProtectionDaemon.app in privacy settings? I upgraded to macOS Catalina about 10 days ago and I haven't had any issues until last night. How do I grant full disk access? Thanks in advance for your help. Link to post Share on other sites More sharing options...
alvarnell Posted October 28, 2019 ID:1341959 Share Posted October 28, 2019 (edited) Deleted Edited October 28, 2019 by alvarnell Link to post Share on other sites More sharing options...
Massimiliano Posted October 28, 2019 ID:1341960 Share Posted October 28, 2019 (edited) Full Disk Access is in this document https://support.malwarebytes.com/docs/DOC-3477 Edited October 28, 2019 by MAXBAR1 Modify post Link to post Share on other sites More sharing options...
pgomez Posted October 28, 2019 ID:1341975 Share Posted October 28, 2019 58 minutes ago, MAXBAR1 said: Full Disk Access is in this document https://support.malwarebytes.com/docs/DOC-3477 Thank you so much for all of your help. I had to uninstalled and reinstalled the software. The alert has stopped but I'm not able to delete the OSX.Genieo item from the quarantine folder. Link to post Share on other sites More sharing options...
pgomez Posted October 28, 2019 ID:1341976 Share Posted October 28, 2019 Spoke to soon. The continuous alerts are back. Any other suggestions to stop these alerts and to be able to remove the items in the quarantine folder? Link to post Share on other sites More sharing options...
eco Posted October 28, 2019 ID:1341977 Share Posted October 28, 2019 anyone figure the out yet?? Link to post Share on other sites More sharing options...
FossilPeddler Posted October 28, 2019 ID:1341980 Share Posted October 28, 2019 I didn’t have the most recent update, Catalina. I just downloaded it and when it came up there was a notification about Malwarebytes. It said something like notifications for Malware may include sounds, etc. I said no. I haven’t gotten any notifications for Malwarebytes yet! Link to post Share on other sites More sharing options...
FossilPeddler Posted October 28, 2019 ID:1341981 Share Posted October 28, 2019 So I just got a message from someone named “Treed”, sending me a zipped file and asking for my admin password among other things. I have no reason to trust this! Link to post Share on other sites More sharing options...
alvarnell Posted October 28, 2019 ID:1341982 Share Posted October 28, 2019 @treed is the Director of Mac & Mobile at Malwarebytes, with primary responsibility for this product. Link to post Share on other sites More sharing options...
JJGW Posted October 28, 2019 Author ID:1341983 Share Posted October 28, 2019 Hello to all: Thanks for your responses. I finally turned off the alert following the instructions in this link; scroll down to Mac area. It worked. https://www.wikihow.tech/Stop-Malwarebytes-Pop-Ups-on-PC-or-Mac However, I still have the malware/virus in Quarantine. I was hoping there was a way MalwareBytes could remove from the computer; tried a scan but it's still there. Anyone have any recommendations for that? What Is in search results is complicated and I don't want to make it worse. Thanks again. Btw, I have macOS Catalina Ver 10.15 on my MacBook. Link to post Share on other sites More sharing options...
Staff treed Posted October 28, 2019 Staff ID:1341987 Share Posted October 28, 2019 3 minutes ago, JJGW said: Hello to all: Thanks for your responses. I finally turned off the alert following the instructions in this link; scroll down to Mac area. It worked. https://www.wikihow.tech/Stop-Malwarebytes-Pop-Ups-on-PC-or-Mac That's not going to help with this problem. I sent you, and several others, a script to run to get more information so we can figure out what's going on here. Link to post Share on other sites More sharing options...
Staff treed Posted October 28, 2019 Staff ID:1341990 Share Posted October 28, 2019 26 minutes ago, FossilPeddler said: I didn’t have the most recent update, Catalina. I just downloaded it and when it came up there was a notification about Malwarebytes. It said something like notifications for Malware may include sounds, etc. I said no. I haven’t gotten any notifications for Malwarebytes yet! So, that means you won't get notifications about things like detections, files getting quarantined, etc. That should provide temporary relief from this issue, but is really not the best thing to do long-term, as it could cause you to miss important information. Quote So I just got a message from someone named “Treed”, sending me a zipped file and asking for my admin password among other things. I have no reason to trust this! Just to be clear, I didn't ask for your password. The script needs you to authenticate to allow it the level of permissions it needs, but it never sees the password. macOS displays the password request and handles the authentication. It's wise to be skeptical of something sent to you by random folks on a forum, but in this case I'm not some random guy. You can see from my profile that I'm a member of the Malwarebytes staff. Link to post Share on other sites More sharing options...
Staff treed Posted October 28, 2019 Staff ID:1342000 Share Posted October 28, 2019 I got the files I needed, and have updated the rules. Run a manual scan now. It should detect some additional items, and should ask you to restart once they are removed. Do so, and then let me know if the problem is resolved after the restart. Link to post Share on other sites More sharing options...
eco Posted October 29, 2019 ID:1342016 Share Posted October 29, 2019 That got it!!!! Thanks!!!! ernie Link to post Share on other sites More sharing options...
pgomez Posted October 29, 2019 ID:1342021 Share Posted October 29, 2019 Thank you so much treed and Maxbar1 for all of your suggestions and for the fix. I have updated my software and everything is running fine. Bravo! Link to post Share on other sites More sharing options...
FossilPeddler Posted October 29, 2019 ID:1342064 Share Posted October 29, 2019 Looks like you fixed it, thank you! Link to post Share on other sites More sharing options...
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