Malwarebytes store broken and no response from support

[JoshuaScholar]

I tried renewing my product 3 or 4 times and every time on the last stage it pops up something that says I have to correct the fields in red, but there are no editable fields.

The last time I noticed that the price was in red and was a dollar more than they were trying to charge me, so I think the website doesn't agree with itself about how much Malwarebytes costs so I can't renew my licence.

I tried creating a support ticket with the card processor and they sent back a letter saying to take it up with malware bytes.  I opened a support ticket with malwarebytes and they didn't respond.

If they can't even prioritize keeping their store working, they're gonna be out of business in a few months.

The letter from the processor:

E: Your ticket (ID 3862992) with 2Checkout Payment Support
Inbox
x

Support
Sat, Oct 19, 11:37 PM (2 days ago)
to me

##- Please type your reply above this line -##
Dear Joshua Scholar,

Thank you for reaching 2Checkout. We have received your ticket and we will try to answer as soon as possible.

While your request is being taken care of, we would like to remind you about your 2CO myAccount Portal available at https://secure.2co.com/myaccount/. You can use the account to:

- view your complete order history
- download invoices (available for most Merchants)
- retrieve license keys
- renew your subscription
- stop the automatic renewal of your service
- find the support details for the product manufacturer (2Checkout can assist with online payment information; if you require any assistance with your product, please contact the Merchant directly.)
- edit all your personal and billing information

When you access it for the first time, go to "Create new account" and enter the email address that you have used to order. You will then receive an email from us containing a link to setup your password.

Thank you.

This email is a service from 2Checkout. Delivered by Zendesk | Privacy Policy

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[JoshuaScholar]

Note I DID get the automated response from Malwarebytes for the support ticket, just no real response.

Not the subject line (which they didn't include) said that I'd tried this multiple times. 

See:

Hello,

Thank you for contacting us!

This is an automated email just to let you know we received your request and created ticket 2738639 for you. Please take a look at the article(s) below, which may answer your question.
- Download and install Malwarebytes for Windows

If you still need help, just reply to this email and we’ll be in touch as soon as possible.

And thank you for joining us in our mission to ensure a malware-free existence for everyone.

Kevin Goodwin
Director of Global Support

joshuascholar

Oct 20, 08:08 PDT

When I get to the last stage it says something about how I have to correct the fields marked in red, however there are no fields to fill out.

Instead there's the price in red and it's a dollar higher than what you were trying to charge me. So your site doesn't agree with itself on how much the product costs so I can't renew it.

[Firefox]

Hello and Welcome @JoshuaScholar

Sorry your having issues, perhaps @bdubrow can help you out with this issue.  Keep in mind, if you submitted your request on the 20th it could take up to 3 days to get a response from support as they are quite busy, also the 20th was during the weekend.

[JoshuaScholar]

I tried it again, it failed again! 

[JoshuaScholar]

And of course the chat has never worked.   This company really doesn't want to sell a product.  I use MB for it's malware site URL blocking.  I'm gonna have to find another product that does that. 

[Firefox]

@AdvancedSetup, can you have the web team look into this issue please.

[AdvancedSetup]

I've asked someone to look into this.

Thank you

Ron

 

[JoshuaScholar]

Don't autopay me, I'm trying a product from a different company now.