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Blacklisted Lifetime Licence


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Hi

 

I have been a malwarebytes lifetime customer for 10 years. I recently got the message trhe licence was blacklisted. I looked on the online access and its shown as not being activated on any machine. However whenever I try and enter the licence I am told its blacklisted for reasons unknown.

I raised a Support Ticket Malwarebytes Support Ticket 2732386 on Friday but have got no response so I am posting here in the hope that this can be explained and my licence restored to me

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Greetings,

I am sorry that you are having trouble with your license but we will do our best to assist you.

Please wait a couple of hours and then attempt to activate your license once more to see if that works; sometimes the server needs time to reset after multiple failed activation attempts.  If that fails to resolve the issue then please await a response from Malwarebytes Support to your ticket that you opened, they should respond soon though it may be a bit delayed given the recent US holiday and the weekend.

A member of Support may respond here on the forums as well in order to expedite your support ticket.

I hope that this helps and if there is anything else we might assist you with please let us know.

Thanks

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