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My Malwarebytes license blacklisted?


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Hello there! My Malwarebytes software has not been used for a while. Installed today, the Lifetime license prompt has been added to the blacklist. What's wrong? I didn't share this key to help me see it? The account has also been deactivated from an early pc. My account binding mailbox ,Can you help me re-enable this key?Thank you!

Your request and created ticket 2732678 for you!
 

Edited by AdvancedSetup
Corrected font issue
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Greetings,

I'm sorry that your license isn't working properly, but we should be able to get the issue corrected for you.  To start, please create an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license key (assuming you still have access to that email address).  Instructions on how to sign up for an account can be found in this support article.  If your license doesn't show up there, or if you had to use a different email address because you no longer have access to the original one then please try adding your license key to your account manually by following the steps provided in this support article.

Once that is done, please try deactivating your license from any devices where it shows it as being active as described in this support article (the easiest way is to use the Deactivate all option in most cases).

If the issue is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they should be able to assist you in getting your license key to work again.

I hope this helps, and if there is anything else we might assist you with please don't hesitate to let us know.

Thanks

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I see; the images states that you have 1 device available to activate your license on so please try waiting about 1 hour and then try activating Malwarebytes with your license again to see if it works (sometimes failing to activate a license multiple times can cause an issue where the system needs time to reset itself before trying to activate the license again).

If that doesn't correct the problem then please wait for Support to respond to the ticket you created and they will assist you further.

Also, if you would like to update your My.Malwarebytes.com account to use a different email address you will find instructions on how to do that in this support article.

Edited by exile360
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