Kanelakis Posted July 7, 2019 ID:1321072 Share Posted July 7, 2019 Hi, since I made the new Malwarebytes update, this error appears to me as in the photo, I have scanned for the log file that I put in the attachment. http:// mbst-grab-results.zip Link to post Share on other sites More sharing options...
Kanelakis Posted July 7, 2019 Author ID:1321073 Share Posted July 7, 2019 I did the whole scan with the repair tool, but the problem was not solved. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 7, 2019 ID:1321103 Share Posted July 7, 2019 Hello Kanelakis, Thanks for the support tool report. Please first remove this entry from the Hosts file 0.0.0.0 telemetry.malwarebytes.com You can turn off ( later on) the Usage and threat statistics from within the program Settings. . Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool. Let me know if that clears up the issue or not. Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 Regards, Maurice Link to post Share on other sites More sharing options...
Kanelakis Posted July 7, 2019 Author ID:1321115 Share Posted July 7, 2019 1 hour ago, Maurice Naggar said: Hello Kanelakis, Thanks for the support tool report. Please first remove this entry from the Hosts file 0.0.0.0 telemetry.malwarebytes.com You can turn off ( later on) the Usage and threat statistics from within the program Settings. . Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool. Let me know if that clears up the issue or not. Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 Regards, Maurice Ok thx.:) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 7, 2019 Root Admin ID:1321148 Share Posted July 7, 2019 Hello @Kanelakis Just following up to see if your issue has been resolved now or not. Please post a status update when you have a moment. Thanks Ron Link to post Share on other sites More sharing options...
Kanelakis Posted July 8, 2019 Author ID:1321257 Share Posted July 8, 2019 13 hours ago, AdvancedSetup said: Hello @Kanelakis Just following up to see if your issue has been resolved now or not. Please post a status update when you have a moment. Thanks Ron Here is my updated log status, I hope you find out the cause, and it won't happen again. The strange thing, and that before making those changes from before, it was fixed after a couple of hours. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 8, 2019 ID:1321305 Share Posted July 8, 2019 Thanks for the Support tool report. This report shows the program is running in Premium mode ( licensed ). If you need some other help at this point, let us know. Sincerely. Link to post Share on other sites More sharing options...
LiquidTension Posted July 11, 2019 ID:1322120 Share Posted July 11, 2019 Hi @Kanelakis, Thanks for your post. Just for reference, the initial issue you had was with your license key usage being maxed out. It appears the license key had been activated on a different machine and thus your license state was dropped when the auto redeem took place during the upgrade. Due to the repeated failed attempts to activate, the error message changed to, "Installation token not found". This was expected. I assume that at some point, you manually deactivated all used seats for your license. Due to the "Installation token not found" error only being a temporary measure in your case, you were therefore able to activate successfully at a later date. Link to post Share on other sites More sharing options...
Kanelakis Posted July 12, 2019 Author ID:1322461 Share Posted July 12, 2019 On 7/11/2019 at 6:05 PM, LiquidTension said: Hi @Kanelakis, Thanks for your post. Just for reference, the initial issue you had was with your license key usage being maxed out. It appears the license key had been activated on a different machine and thus your license state was dropped when the auto redeem took place during the upgrade. Due to the repeated failed attempts to activate, the error message changed to, "Installation token not found". This was expected. I assume that at some point, you manually deactivated all used seats for your license. Due to the "Installation token not found" error only being a temporary measure in your case, you were therefore able to activate successfully at a later date. The device I use was always the same, even when I removed my device, it gave the same problem. It was fixed after a couple of hours. Will I have this problem if I change PCs, and remove this current one? Link to post Share on other sites More sharing options...
Kanelakis Posted July 12, 2019 Author ID:1322463 Share Posted July 12, 2019 5 minutes ago, Kanelakis said: The device I use was always the same, even when I removed my device, it gave the same problem. It was fixed after a couple of hours. Will I have this problem if I change PCs, and remove this current one? All this mess happened to me with the last update of the program, everything worked fine before. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 12, 2019 ID:1322470 Share Posted July 12, 2019 The "installation token" type issue is a conditional, contingent type situation. It does not relate to version of the program. As LiquidTension has mentioned Quote Due to the repeated failed attempts to activate, the error message changed to, "Installation token not found". This was expected. Sometimes they can be due to communication timeouts. If I recall properly, you do have a good activation at this point. Cheers. Link to post Share on other sites More sharing options...
Kanelakis Posted July 12, 2019 Author ID:1322479 Share Posted July 12, 2019 56 minutes ago, Maurice Naggar said: The "installation token" type issue is a conditional, contingent type situation. It does not relate to version of the program. As LiquidTension has mentioned Sometimes they can be due to communication timeouts. If I recall properly, you do have a good activation at this point. Cheers. If the problem is not due to the update of the program ok. The strange thing is that after the update, the Token not found gave me the answer, without making repeated activation attempts. Then later I removed my device from the license, continuing to give me the error. Then after a few hours he fixed himself. I had no other errors before the token not found, or error messages. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13, 2019 Root Admin ID:1322499 Share Posted July 13, 2019 I'm sorry you were having issues activating. At this time all appears to be okay, is that correct? Thank you Ron Link to post Share on other sites More sharing options...
Kanelakis Posted July 13, 2019 Author ID:1322595 Share Posted July 13, 2019 18 hours ago, AdvancedSetup said: I'm sorry you were having issues activating. At this time all appears to be okay, is that correct? Thank you Ron Yes, now everything works fine, I was just wondering if I change PCs, if I could encounter the same problem. I hope not. Anyway when I change PC, I disconnect the license from this device, and connect it to the new one. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 13, 2019 ID:1322598 Share Posted July 13, 2019 No, you should not expect "the same issue". IF you change from old hardware to new hardware & you are switching the license over ....first be sure you do a DEACTIVATE inside of the old program, on the old machine first. After that, you can do a new install and a new activation on the new machine. Deactivate license key in Malwarebytes product On your device, open Malwarebytes. Click on My Account. Click on Deactivate License button. In the Deactivate License window, click on Yes button to deactivate. Transfer or re-activate license key After deactivating your license key from one of your devices, you can use that same key to activate on another Windows, Mac, Android, or Chromebook device. The process is the same as activating a device for the first time. See the following activation articles for instructions: Activate Malwarebytes Premium on Windows device Activate Malwarebytes Premium on a Mac device Activate Malwarebytes Premium on Android device Activate Malwarebytes Premium on Chromebook device Additional information View subscriptions in My Account Update my Malwarebytes Premium subscription Deactivate Malwarebytes for Windows Premium Trial I wish you well. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2019 Root Admin ID:1322615 Share Posted July 14, 2019 As this issue is resolved now I will go ahead and close this topic now. Thank you everyone Take care Ron Link to post Share on other sites More sharing options...
LiquidTension Posted July 15, 2019 ID:1322814 Share Posted July 15, 2019 Hi @Kanelakis, I'm afraid there's an issue with your license key that will need to be resolved as soon as possible. I will provide further details in a private message. Link to post Share on other sites More sharing options...
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