sOulbAit Posted July 6, 2019 ID:1320984 Share Posted July 6, 2019 I am having the same problem. Just updated the Malwarebytes for windows 10 and when I try to activate, it come up with token not found. Error: MBAM40401 I have two keys that were lifetime keys and can not get either one of them to work. I tried the support tool and did a clean and it still would not activate. I went to my account and deactivated both accounts and they both now say One activation available. Thanks for any help. Link to post Share on other sites More sharing options...
exile360 Posted July 6, 2019 ID:1320988 Share Posted July 6, 2019 Please do the following so that we may check to see what might be causing the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
sOulbAit Posted July 6, 2019 Author ID:1320989 Share Posted July 6, 2019 Thank you for the quick reply. Attached file as requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
exile360 Posted July 6, 2019 ID:1320990 Share Posted July 6, 2019 Thanks. Please try disabling Norton temporarily and then try activating Malwarebytes again to see if it is now able to do so. If it still doesn't work then go ahead and reactivate Norton, wait a couple of hours and then try activating the software with your license once more; it's possible that too many activation requests were made to the server and so you might need to wait a while to allow it to reset on the backend before trying again. If the issue still persists after that then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
sOulbAit Posted July 6, 2019 Author ID:1320991 Share Posted July 6, 2019 Thanks exile36, I disabled norton and tried both codes, I get the green check marks but I still get the token not found. Ill give it a few hours and try it again. Thanks for the help. Link to post Share on other sites More sharing options...
exile360 Posted July 7, 2019 ID:1321019 Share Posted July 7, 2019 Just checking back to see how it's going. Have you tried activating it again yet? Link to post Share on other sites More sharing options...
sOulbAit Posted July 7, 2019 Author ID:1321108 Share Posted July 7, 2019 Thank you exile360, I tried it again this morning and it worked perfect. Thanks for all your help. Link to post Share on other sites More sharing options...
exile360 Posted July 7, 2019 ID:1321135 Share Posted July 7, 2019 Excellent, I'm glad to hear it Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 7, 2019 Root Admin ID:1321166 Share Posted July 7, 2019 Thank you for the status update @sOulbAit glad to hear that @exile360 was able to help you get this resolved. I will go ahead then and close your topic now Take care Ron Link to post Share on other sites More sharing options...
Recommended Posts