Too many requests on my.malwarebytes.com site

[StevenPUnderwood]

Just realized that after upgrading all my machines to Windows 10 build 1903, MalwareBytes are all showing as free version.

Tried logging into https://my.malwarebytes.com but get an error: Too many requests

Is it just me or are others seeing the same thing and I should check back later?

[Malwarebytes]

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[exile360]

Greetings,

I haven't heard anyone else mention this specific error at all so it may just be an issue with your particular system, browser or even ISP.  That said, I would recommend just trying to wait maybe an hour or so and then try logging in again, and if the issue still persists then please contact Malwarebytes Support directly by filling out the form on the bottom of this page so that they may assist you further as they have direct access to the licensing system and web portal so they should have no trouble resetting your licenses and further investigating what might be occurring when you attempt to log into the website.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

[ffwfire]

I got the same message.  I was wondering when it will go away.

 

 

[Firefox]

I just tried going to the site and was able to get to it.  Not sure where your located but there have been some issues with AT&T servers being down, so if they are down it will affect many people.

[ffwfire]

I'm located in PA.  The United States.  I went to the site many times today.  I just hope I'm not locked out of my account  for good.

[Firefox]

Perhaps clearing you cache and flushing your DNS. Rebooting your router/modem will allow you go gain access. Its not that your locked out of your account, its just that your having issues getting to the page. Maybe try a different browser.

[ffwfire]

Thank you, clearing my browsing data in firefox allowed me to get access to the site back.

[exile360]

Excellent, @StevenPUnderwood if you haven't been able to get the site to load properly yet, please try clearing your browser's cache to see if that helps and hopefully you'l be as successful as the others.

In the meantime I'm going to inform the Malwarebytes web team about this issue as I'm fairly confident it shouldn't be behaving this way.  It is possible that some kind of DDoS protection or similar tool on their end is malfunctioning causing the website to deny access to users once they've visited more than a certain number of times as it may be tuned to be a bit too strict.

[StevenPUnderwood]

I was not having application or licensing errors directly.  I simply wanted to access the site to get the license keys to re-register my machines.

Clearing cache did not work for me.  I tried from a few different machines using different browsers.  None were able to access the site and I have not used the site since last year.  It could have been my ISP (Charter/Spectrum) related.

I was finally able to access using the link in the Account area in the app (https://my.malwarebytes.com/en/login), but even inside there, some tabs were intermittently giving me the same error.  Right now, all access seems to be working.

 

[exile360]

OK, as long as it's working then I guess you're all set.  I'm still reporting this to the team however since the site really shouldn't be behaving like this.  It probably was ISP related or at least related to the site temporarily blocking/blacklisting your IP and/or DNS for some unknown reason (probably the same reason the others were seeing this issue).

If it does occur again I'd suggest maybe trying an alternate DNS such as Google DNS, Cloudflare's 1.1.1.1, DNSCrypt, OpenDNS or any other free alternate DNS to see if that allows you to access it/login to the site.  If it does happen and you do try an alternate DNS or any other method such as a VPN or proxy etc., please let us know what you did and whether or not it was successful.  That info could help troubleshoot the issue for the web team.  This goes for anyone else who might come across this thread as well should you encounter the same problem; please try an alternate DNS temporarily or a proxy or VPN if you use one/have access to one and let us know if anything changed.

Edited June 14, 2019 by exile360