Quarantine delete

[exterra1]

I have Malwarebytes Premium, I've used it for several years, but today I noticed that when I go to my quarantined files or report, there's no delete or restore buttons, there's no way to clear things out, what could possibly be wrong?

Thanks

[Malwarebytes]

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[exile360]

Greetings,

The functions are there, however to use them one or more of the items stored in the list must be selected or highlighted.  Please refer to the images below which illustrate what I mean:

In the above image I've highlighted the disabled/inactive buttons contained in the UI as they appear when no items are selected.  In the image below I have highlighted where I selected one of the items in the list and you can see that the two buttons/controls at the bottom are now enabled/active:

I hope that helps to clarify things but please let us know if it does not or if you still have any trouble and we will assist.

Thanks

[exterra1]

I understand all of that, and I clicked all of them, but there are no BUTTONS at the bottom to indicate delete or view report, if they were, like they used to be, then I wouldn't have to ask the question.  But I do appreciate your response.

[exile360]

Understood.  Can you take a screenshot of the UI and post it please so that we might take a look?  Hopefully that will give us a clue as to what's going on.  Additionally, please do the following so that we can take a look at the installation to try and determine the source of the issue in case it is a bug and the Developers need more info:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Once that's done, lets try to correct the problem.  Try downloading the latest version from here and installing it over the top of your existing installation (this way it retains your settings, quarantine and logs) and let us know if that fixed the issue or not.

[exterra1]

Ok, I did the download of the Support Tool and have attached the logs. I didn't see a EULA, but I am a 73 year old retired mechanic, not much of a computer geek, that's why I like Malwarebytes so much so if I did something wrong just let me know how to correct it.

Jim

 

 

mbst-clean-results.txt

[exile360]

No problem.  Please do the following before you reinstall Malwarebytes (if you already reinstalled it that's OK too, I just want to use the tool's logs to verify that it is correctly removing everything):

1. Run the Malwarebytes Support Tool
2. Click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

[Firefox]

13 hours ago, exterra1 said:

I understand all of that, and I clicked all of them, but there are no BUTTONS at the bottom to indicate delete or view report, if they were, like they used to be, then I wouldn't have to ask the question.

Not sure what resolution your using on your computer, what happens if you maximize the MB3 Window, do the buttons show then?

[exterra1]

18 hours ago, exterra1 said:

I understand all of that, and I clicked all of them, but there are no BUTTONS at the bottom to indicate delete or view report, if they were, like they used to be, then I wouldn't have to ask the question.  But I do appreciate your response.

I understand clicking an item, I read that all over the internet, actually, it's sort of intuitive.  After I reloaded Malwarebytes all files are emptied, so all is good for now, thanks for the help.

[Firefox]

Glad you hear you got it sorted out, please let us know if you encounter any further issues.