The Usage Level is exceeded and deactivate other devices

[Audrey445]

Got on my PC one day and malware bytes wasn't running. i have been demoted to free version and it wont accept my license. Tells me its been used too many times and i need to remove it from other computers by going to the site. Unfortunately when i do go to the site it just redirects me to the login page.  I have never used my license on another computer or mwb client so this is kind of out of the blue. can anyone help?

[Malwarebytes]

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[Firefox]

Hello and Welcome!

Login to the My Account @ Malwarebytes -> ->>LOGIN HERE<<- (with the email address you used to purchase MB3) portal and you can see what devices are active, there you can deactivate all the ones using up your KEY. Then you can activate it again on your computer. 

Let us know if that solves your issues

[Audrey445]

3 minutes ago, Firefox said:

Hello and Welcome!

Login to the My Account @ Malwarebytes -> ->>LOGIN HERE<<- (with the email address you used to purchase MB3) portal and you can see what devices are active, there you can deactivate all the ones using up your KEY. Then you can activate it again on your computer. 

Let us know if that solves your issues

Yeah thats my problem too, when i do login it none of my devices appear

[Firefox]

What happens if you try to Add your license to the account?

[Audrey445]

5 minutes ago, Firefox said:

What happens if you try to Add your license to the account?

This. Im at a loss right now. Yeah its already registered... To this account

[Audrey445]

uhhhhhhh hello?

[exile360]

Greetings,

Please contact Malwarebytes Support directly via the form found on this page and they will assist you with this problem.  They have direct access to the licensing system and should be able to resolve the problem and reset your license/device activations for your account and they'll be able to help you in getting your license to display properly in the online account management system.

[Firefox]

15 hours ago, Audrey445 said:

This. Im at a loss right now. Yeah its already registered... To this account

If that is the case then the only folks that can help you resolve it is the help desk, follow the instructions provided exile360 in post #8 above to resolve your issue.

Thanks