Account settings - User Access

[tommcm]

I recently set up a password under Account Settings/Application Tab/User Access/Set Password.  When I went back in to check on some exclusions, I was unable to open the quarantine link as my password was not recognized.  How do I reset the password or turn off the protection for user access?  I think some web addresses were blocked and now I cannot access internet on my desktop pc.

Thanks

 

 

[Firefox]

Hello and Welcome!

The only way to remove the forgotten password is to uninstall the software and then re-install it.

Please do the following and it should correct the issue:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Please let us know how it goes and if the issue persists or if any additional issues occur.

Thanks

[tommcm]

Thanks for the info.  It worked.  I have another question.  When I run a scan, it only scans the 'C' drive.  How to set up a scan for an external hard drive or memory stick?  I could not locate anything on the dashboard to do that.

Thanks.

[exile360]

You may go to the Scan tab and select the Custom Scan option, or an even easier way would be to navigate to Computer and right-click on the drive and select Scan with Malwarebytes and it will scan the entire drive for you.

If there is anything else we can assist you with please don't hesitate to ask.

Thanks