Malwarebytes will not start in Windows 10

[RME]

I loaded Malwarebytes version 3.6.1.2711 and shortly after that when starting Windows 10 64 bit is show as suspended.  I have tried uninstalling the package but is doesn't  do anything only spins.  I have downloaded a newer version mb3-setup-consumer-3.6.1.2711-1.0.508-1.0.8211(2).exe and it starts but does nothing.  Do I need to run a clean program and if so how?   I am concerned because I don't know when it happened because I don't check it each time I start the system.  Thanks for your help on this matter.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

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[Firefox]

Hello and Welcome @RME

Please do the following to gather some logs so the team can take a look at your installation and attempt to find the cause of the problem:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[RME]

Hello,

After reboot the process worked fine. 

mbst-grab-results.zip

Thanks for your help

[Firefox]

13 minutes ago, RME said:

After reboot the process worked fine

Your welcome, so are you saying all is well now?

[RME]

Sorry, the process of collecting the logs and the data you requested worked fine after the reboot.  Malwarebytes is still dead

[Firefox]

While we wait for someone from staff to review your logs... I see your are running Malwarebytes in compatibility mode, that can cause problems.

I also see that this file is pending a rename after a reboot, have you rebooted your computer?
C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe

I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer.

1. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
2. Find the file mbam.exe and right click on it and choose Properties
3. In the window that pops up click on Compatibility Tab
4. Remove any changes there that don't match my picture below and click Apply/OK

Edited December 19, 2018 by Firefox

[AdvancedSetup]

Please remove the compatibility setting as requested by  @Firefox

Then try the following for me.

 

Please download the Malwarebytes Support Tool and use it to repair Malwarebytes

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a check-mark next to Accept License Agreement and click Next
• Click the Start Repair button and follow the onscreen instructions.
  
  

 

Then let me know if you're still having issues with Malwarebytes.

Thank you

Ron

 

Edited December 19, 2018 by AdvancedSetup
Updated information