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Malwarebytes will not start in Windows 10


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I loaded Malwarebytes version 3.6.1.2711 and shortly after that when starting Windows 10 64 bit is show as suspended.  I have tried uninstalling the package but is doesn't  do anything only spins.  I have downloaded a newer version mb3-setup-consumer-3.6.1.2711-1.0.508-1.0.8211(2).exe and it starts but does nothing.  Do I need to run a clean program and if so how?   I am concerned because I don't know when it happened because I don't check it each time I start the system.  Thanks for your help on this matter.

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

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Hello and Welcome @RME

Please do the following to gather some logs so the team can take a look at your installation and attempt to find the cause of the problem:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


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While we wait for someone from staff to review your logs... I see your are running Malwarebytes in compatibility mode, that can cause problems.

I also see that this file is pending a rename after a reboot, have you rebooted your computer?
C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe

I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer.

  1. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
  2. Find the file mbam.exe and right click on it and choose Properties
  3. In the window that pops up click on Compatibility Tab
  4. Remove any changes there that don't match my picture below and click Apply/OK


672005996_compatibilitytab-2.jpg.e2f699e

Edited by Firefox
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  • Root Admin

Please remove the compatibility setting as requested by  @Firefox

Then try the following for me.

 

Please download the Malwarebytes Support Tool and use it to repair Malwarebytes

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a check-mark next to Accept License Agreement and click Next
  • Click the Start Repair button and follow the onscreen instructions.

    mbst_get_started.jpg.141f202702e5e21b4ff

 

Then let me know if you're still having issues with Malwarebytes.

Thank you

Ron

 

Edited by AdvancedSetup
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