Malwarebytes does not start or uninstall

[Jaypea666]

Malwarebytes will not start, only get up unable to connect to server, tried uninstall and reinstalling also but get this message up when I try uninstalling and also when I try reinstalling it with the newest version downloaded from my malwarebytes account. What should I do???

 

 

[Malwarebytes]

***This is an automated reply***

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Thanks for posting in the Malwarebytes 3 Help forum.

 

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[Firefox]

Hello and Welcome @Jaypea666

Please provide the requested logs for the best assistance... What version of Windows are you using?

[exile360]

Greetings,

I'm sorry that the program isn't working properly for you, but hopefully we can get this issue resolved quickly so that you may have it fully operational on your system again.

To begin, please do the following to perform a clean removal/reinstall of the application to make certain there aren't any corrupt remnants being left behind which may be causing this issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that's done, if the issue still persists then please proceed with the following so that we may take a closer look at what's going on with the system:

1. Run the Malwarebytes Support Tool again
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. This time, please click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Please let us know how it goes and provide the requested logs if the issue persists or if you continue to have any problems with getting the software to install or run.

Thanks

Edited December 21, 2018 by exile360

[JPerez1969]

Have you tried to run the repair function in the programs and features area of your OS. That may repair the problem.

[exile360]

Unfortunately since Malwarebytes uses InnoSetup, a third party installation package type rather than MSI, the 'Repair' option is unavailable in Add/Remove Programs/Programs and Features, however this is excellent advice for MSI/Windows Installer based applications.

[Sc0rpi0]

On 12/12/2018 at 11:32 PM, JPerez1969 said:

Have you tried to run the repair function in the programs and features area of your OS. That may repair the problem.

Hi, and thanks for your answer. Unfortunately, I don't think it would help, as it would mean that you could use this feature to remove passwords from other programs as well. When I tried it and also to uninstall, MWB asked for the code. :-(( If I did understand you correct

[Sc0rpi0]

12 minutes ago, Sc0rpi0 said:

 

Have you tried to run the repair function in the programs and features area of your OS. That may repair the problem.

Hi  JPerez1969  Please disregard my last answer, I ended up in the wrong place, sorry