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adwcleaner stops working


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Hello,

It would be very helpful if you could send us the debug file. You can enable the debug mode from settings -> Mode. This will create "AdwCleaner_Debug.txt"  file in C:\AdwCleaner\Logs.

Please, enable the debug mode, try to scan again and, if it fails, send us the debug file. You can share it here or PM me.

Thank you!

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  • 2 weeks later...

Is this it?

 

2018-07-08 22:53:43 :  <INFO>      [Button clicked] Dashboard menu item
2018-07-08 22:53:45 :  <INFO>      [Button clicked] Scan
2018-07-08 22:53:45 :  <INFO>      [Scan] Started
2018-07-08 22:53:45 :  <INFO>      [SslCert] Issued by ("DigiCert SHA2 High Assurance Server CA")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Issued to ("*.malwarebytes.com")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Locality Name ("Santa Clara")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Organization ("Malwarebytes Inc")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Certificate EffectiveDate:  "Mon Oct 2 00:00:00 2017 GMT"
2018-07-08 22:53:45 :  <INFO>      [SslCert] Certificate ExpirationDate:  "Tue Oct 6 12:00:00 2020 GMT"
2018-07-08 22:53:45 :  <INFO>      [SslCert] ALPN: Yes
2018-07-08 22:53:45 :  <INFO>      [SslCert] Cipher:  "ECDHE-RSA-AES256-GCM-SHA384"
2018-07-08 22:53:45 :  <INFO>      [SslCert] KXE:  "ECDH"
2018-07-08 22:53:45 :  <INFO>      [SslCert] Protocol:  "TLSv1.2"
2018-07-08 22:53:45 :  <INFO>      [Database] Downloading database
2018-07-08 22:53:45 :  <INFO>      [SslCert] Issued by ("DigiCert SHA2 High Assurance Server CA")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Issued to ("*.malwarebytes.com")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Locality Name ("Santa Clara")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Organization ("Malwarebytes Inc")
2018-07-08 22:53:45 :  <INFO>      [SslCert] Certificate EffectiveDate:  "Mon Oct 2 00:00:00 2017 GMT"
2018-07-08 22:53:45 :  <INFO>      [SslCert] Certificate ExpirationDate:  "Tue Oct 6 12:00:00 2020 GMT"
2018-07-08 22:53:45 :  <INFO>      [SslCert] ALPN: Yes
2018-07-08 22:53:45 :  <INFO>      [SslCert] Cipher:  "ECDHE-RSA-AES256-GCM-SHA384"
2018-07-08 22:53:45 :  <INFO>      [SslCert] KXE:  "ECDH"
2018-07-08 22:53:45 :  <INFO>      [SslCert] Protocol:  "TLSv1.2"
2018-07-08 22:53:46 :  <INFO>      [Database] Checking integrity
2018-07-08 22:53:46 :  <INFO>      [Database] Found  0  families
2018-07-08 22:53:46 :  <INFO>      [Database] Database v "2018-07-04.1"
2018-07-08 22:53:46 :  <INFO>      [Loading paths] Local paths loaded
2018-07-08 22:53:46 :  <INFO>      [Loading paths] Chrome paths loaded
2018-07-08 22:53:46 :  <INFO>      [Loading paths] User Keys loaded
2018-07-08 22:53:46 :  <INFO>      [Module added] Folder
2018-07-08 22:53:46 :  <INFO>      [Module added] File
2018-07-08 22:53:46 :  <INFO>      [Module added] URL
2018-07-08 22:53:46 :  <INFO>      [Module added] Service
2018-07-08 22:53:46 :  <INFO>      [Module added] TaskName
2018-07-08 22:53:46 :  <INFO>      [Module added] TaskContent
2018-07-08 22:53:46 :  <INFO>      [Module added] App Init
2018-07-08 22:53:46 :  <INFO>      [Module added] Classes
2018-07-08 22:53:46 :  <INFO>      [Module added] DNS
2018-07-08 22:53:46 :  <INFO>      [Module added] Firewall
2018-07-08 22:53:46 :  <INFO>      [Module added] GUID
2018-07-08 22:53:46 :  <INFO>      [Module added] IEPolicy
2018-07-08 22:53:46 :  <INFO>      [Module added] RegOther
2018-07-08 22:53:46 :  <INFO>      [Module added] ProductID
2018-07-08 22:53:46 :  <INFO>      [Module added] Software
2018-07-08 22:53:46 :  <INFO>      [Module added] Startup
2018-07-08 22:53:46 :  <INFO>      [Module added] Winlogon
2018-07-08 22:53:46 :  <INFO>      [Module added] WMI
2018-07-08 22:53:46 :  <INFO>      [Module added] Chromium
2018-07-08 22:53:46 :  <INFO>      [Module added] FF
2018-07-08 22:53:46 :  <INFO>      [Module added] RegGeneric
2018-07-08 22:53:46 :  <INFO>      [Module added] FileSystem
2018-07-08 22:53:46 :  <INFO>      [Module initialize] File/Folder
2018-07-08 22:53:46 :  <INFO>      [Module initialize] File/Folder
2018-07-08 22:53:46 :  <INFO>      [Module initialize] URL
2018-07-08 22:53:46 :  <INFO>      [Module initialize] Service
2018-07-08 22:53:46 :  <INFO>      [Module initialize] TaskName
2018-07-08 22:53:46 :  <INFO>      [Module initialize] TaskContent
2018-07-08 22:53:46 :  <INFO>      [Module initialize] App Init
2018-07-08 22:53:46 :  <INFO>      [Module initialize] Classes
2018-07-08 22:53:46 :  <INFO>      [Module initialize] DNS
2018-07-08 22:53:46 :  <INFO>      [Module initialize] Firewall
2018-07-08 22:53:46 :  <INFO>      [Module initialize] GUID
2018-07-08 22:53:46 :  <INFO>      [Module initialize] IEPolicy
2018-07-08 22:53:46 :  <INFO>      [Module initialize] RegOther
2018-07-08 22:53:47 :  <INFO>      [Module initialize] ProductID
2018-07-08 22:53:47 :  <INFO>      [Module initialize] Software
2018-07-08 22:53:47 :  <WARNING>   [Module initialize] Startup
2018-07-08 22:53:47 :  <INFO>      [Module added] Winlogon
2018-07-08 22:53:57 :  <INFO>      [Application] AdwCleaner launched
2018-07-08 22:53:57 :  <WARNING>   QLayout: Attempting to add QLayout "" to AdwCleaner::GUI::AdwCleanerMain "AdwCleanerMainWin", which already has a layout
2018-07-08 22:53:57 :  <WARNING>   QObject::moveToThread: Cannot move objects with a parent
2018-07-08 22:53:57 :  <CRITICAL>  [Json Parser] Failed to open file  "C:\\AdwCleaner\\Quarantine\\v1\\20180417.200943\\index" ( 0 )
2018-07-08 22:53:57 :  <WARNING>   QObject::moveToThread: Cannot move objects with a parent
2018-07-08 22:53:57 :  <INFO>      [IRIS] Making request
2018-07-08 22:53:58 :  <INFO>      [SslCert] Issued by ("DigiCert SHA2 High Assurance Server CA")
2018-07-08 22:53:58 :  <INFO>      [SslCert] Issued to ("*.malwarebytes.com")
2018-07-08 22:53:58 :  <INFO>      [SslCert] Locality Name ("Santa Clara")
2018-07-08 22:53:58 :  <INFO>      [SslCert] Organization ("Malwarebytes Inc")
2018-07-08 22:53:58 :  <INFO>      [SslCert] Certificate EffectiveDate:  "Mon Oct 2 00:00:00 2017 GMT"
2018-07-08 22:53:58 :  <INFO>      [SslCert] Certificate ExpirationDate:  "Tue Oct 6 12:00:00 2020 GMT"
2018-07-08 22:53:58 :  <INFO>      [SslCert] ALPN: None
2018-07-08 22:53:58 :  <INFO>      [SslCert] Cipher:  "ECDHE-RSA-AES256-GCM-SHA384"
2018-07-08 22:53:58 :  <INFO>      [SslCert] KXE:  "ECDH"
2018-07-08 22:53:58 :  <INFO>      [SslCert] Protocol:  "TLSv1.2"
2018-07-08 22:53:59 :  <WARNING>   [File Downloader] Error downloading ( QNetworkReply::NetworkError(ContentNotFoundError) )
2018-07-08 22:53:59 :  <INFO>      [IRIS] Failed
2018-07-08 22:54:07 :  <INFO>      [Button clicked] Log files menu item
2018-07-08 22:54:07 :  <WARNING>   QSortFilterProxyModel: invalid inserted rows reported by source model

 

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The following logs would likely prove useful as they provide a good picture of what's on the system as well as the condition of many core OS components as well as third party security components and can also help determine if there is an infection present which might be causing the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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OK, thanks, please try running the special build of Malwarebytes Anti-Rootkit found in this topic according to the instructions found there and have it remove any threats if it finds them and reboot if prompted to do so to complete the threat removal process.  If it doesn't work in normal mode, then please try running it from Safe Mode with Networking.  Also, if you haven't already, please try downloading and running Malwarebytes 3 from here.

Please let us know how it goes, and if any threats are found by either scan, please attach the scan logs or copy/paste them into your reply.

@fr33tux, @Elisabeth can you guys also take a look and assist in case it's a bug or unknown compatibility issue?

Thanks

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