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Malwarebytes will not start in safe mode

Aroman007
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Aroman007

Aroman007

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Few weeks ago, I had been accidentally infected with a Trojan from a compromised site. Malwarebytes didn’t stop it or detect it; i had to use Windows Defender. Fast forward to three days ago, apparently all traces of the Trojan weren’t gone as my pc was being hacked, and I had to disconnect it from the router and wipe it to protect myself. I set up Malwarebytes again and ran scans with both it and WD just in case there were any leftovers. MB did not detect any root kits, and I felt I was ready to resume restoring from backup, so I booted into safe mode, only to find that for some reason MB won’t boot in safe mode. I wanted to check the external HDD as well to make sure it was safe. Why isn’t MB booting in safe mode? I don’t know if updating to the latest Windows 10 Creator’s Update affected anything. 

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

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  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.

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  4. Click Start Scan
     

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

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Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

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Aroman007

Aroman007

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I can’t edit my last post, but the Trojan I was infected with before was called Win32/Tilken.B!cl . When I looked it up though, I could only find things about bitcoin mining, and it did slow down my computer before running the Windows Defender scan. The Trojan was drive by downloaded when I visited the compromised site and a window asking for a username and password kept popping up no matter how many times I clicked cancel, saying “Your PC might have a virus!” I had to use task manager to close Firefox three times, and again, Malwarebytes didn’t block it then, and ublock Origin didn’t block it either. 

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nasdaq

nasdaq

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

You should able to start MB in Safe Mode with Networking.
https://forums.malwarebytes.com/topic/85715-faq-malwarebytes-wont-run-or-failed-to-resolve-my-issues/?tab=comments#comment-520172

Keep me posted.

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Aroman007

Aroman007

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1 minute ago, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

You should able to start MB in Safe Mode with Networking.
https://forums.malwarebytes.com/topic/85715-faq-malwarebytes-wont-run-or-failed-to-resolve-my-issues/?tab=comments#comment-520172

Keep me posted.

I have tried starting MB in Safe Mode with Networking, and an error message always comes up saying “Unable to start the service”. Why is that? I can try again in a few minutes to replicate it and grab a screenshot in case it’s still happening, which I have a feeling it is. 

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Aroman007

Aroman007

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1 hour ago, nasdaq said:

Hi,

It should but you must be inf Safe Mode with Networking.

 

I have been entering Safe Mode with Networking every time and the Real Time protection settings still will not toggle when I try to click them to turn on. Scans with MWB in safe mode with Networking don’t reveal any root kits either. 

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nasdaq

nasdaq

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download and run the ** Download MB-Clean Here ** ..
Follow the instructions.
https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/?tab=comments#comment-1116748

Keep me posted.

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Aroman007

Aroman007

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40 minutes ago, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download and run the ** Download MB-Clean Here ** ..
Follow the instructions.
https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/?tab=comments#comment-1116748

Keep me posted.

I already did that, and I still cannot toggle Real Time Protection on when I click the nodes in Safe Mode With Networking. 

I’m sorry, but I need much more help than this. 

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AdvancedSetup

AdvancedSetup

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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