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Malwarebytes will not start in safe mode


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Few weeks ago, I had been accidentally infected with a Trojan from a compromised site. Malwarebytes didn’t stop it or detect it; i had to use Windows Defender. Fast forward to three days ago, apparently all traces of the Trojan weren’t gone as my pc was being hacked, and I had to disconnect it from the router and wipe it to protect myself. I set up Malwarebytes again and ran scans with both it and WD just in case there were any leftovers. MB did not detect any root kits, and I felt I was ready to resume restoring from backup, so I booted into safe mode, only to find that for some reason MB won’t boot in safe mode. I wanted to check the external HDD as well to make sure it was safe. Why isn’t MB booting in safe mode? I don’t know if updating to the latest Windows 10 Creator’s Update affected anything. 

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

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First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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I can’t edit my last post, but the Trojan I was infected with before was called Win32/Tilken.B!cl . When I looked it up though, I could only find things about bitcoin mining, and it did slow down my computer before running the Windows Defender scan. The Trojan was drive by downloaded when I visited the compromised site and a window asking for a username and password kept popping up no matter how many times I clicked cancel, saying “Your PC might have a virus!” I had to use task manager to close Firefox three times, and again, Malwarebytes didn’t block it then, and ublock Origin didn’t block it either. 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

You should able to start MB in Safe Mode with Networking.
https://forums.malwarebytes.com/topic/85715-faq-malwarebytes-wont-run-or-failed-to-resolve-my-issues/?tab=comments#comment-520172

Keep me posted.

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1 minute ago, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

You should able to start MB in Safe Mode with Networking.
https://forums.malwarebytes.com/topic/85715-faq-malwarebytes-wont-run-or-failed-to-resolve-my-issues/?tab=comments#comment-520172

Keep me posted.

I have tried starting MB in Safe Mode with Networking, and an error message always comes up saying “Unable to start the service”. Why is that? I can try again in a few minutes to replicate it and grab a screenshot in case it’s still happening, which I have a feeling it is. 

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1 hour ago, nasdaq said:

Hi,

It should but you must be inf Safe Mode with Networking.

 

I have been entering Safe Mode with Networking every time and the Real Time protection settings still will not toggle when I try to click them to turn on. Scans with MWB in safe mode with Networking don’t reveal any root kits either. 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download and run the ** Download MB-Clean Here ** ..
Follow the instructions.
https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/?tab=comments#comment-1116748

Keep me posted.

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40 minutes ago, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download and run the ** Download MB-Clean Here ** ..
Follow the instructions.
https://forums.malwarebytes.com/topic/196955-malwarebytes-support-tools/?tab=comments#comment-1116748

Keep me posted.

I already did that, and I still cannot toggle Real Time Protection on when I click the nodes in Safe Mode With Networking. 

I’m sorry, but I need much more help than this. 

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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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