BMD Posted June 7, 2018 ID:1248666 Share Posted June 7, 2018 (edited) MBAM Premium Web protection turned off and computer randomly rebooting since last update. mbst-grab-results.zip Edited June 7, 2018 by BMD Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 7, 2018 Staff ID:1248667 Share Posted June 7, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
BMD Posted June 7, 2018 Author ID:1248673 Share Posted June 7, 2018 mbst-grab-results.zip Link to post Share on other sites More sharing options...
dcollins Posted June 7, 2018 ID:1248691 Share Posted June 7, 2018 There's a new update available that fixes some issues with Web Protection. You can install it by going to Settings -> Application and clicking "Install Application Updates". Let us know if this helps resolve your issue. Link to post Share on other sites More sharing options...
BMD Posted June 8, 2018 Author ID:1248784 Share Posted June 8, 2018 I can't find "Install Application Updates" under Settings->Application but "Install Application Component Updates" is set to automatic and there was an update less than a week ago. Currently on 3.5.1. It updates at the start of every scan too. Ah... found it. "Install Application Updates" is grey'd out. Unclickable. I assume that means it's done already. Link to post Share on other sites More sharing options...
Firefox Posted June 8, 2018 ID:1248891 Share Posted June 8, 2018 5 hours ago, BMD said: Ah... found it. "Install Application Updates" is grey'd out. Unclickable. I assume that means it's done already. It should not be greyed out.... Are you by chance logged into the computer as a limited user? Try logging in as an admin to see if you can then click on the button. Or simply download the latest and it will get you on the latest version Download the Latest MB3 v3.5.1.2522 CU 1.0.374 from ->>RIGHT HERE<<- Link to post Share on other sites More sharing options...
BMD Posted July 12, 2018 Author ID:1256181 Share Posted July 12, 2018 That problem went away, however now it doesn't start and when I try start it manually it says, "unable to connect to service." Link to post Share on other sites More sharing options...
BMD Posted July 12, 2018 Author ID:1256194 Share Posted July 12, 2018 (edited) On 6/8/2018 at 4:17 PM, Firefox said: It should not be greyed out.... Are you by chance logged into the computer as a limited user? Try logging in as an admin to see if you can then click on the button. Or simply download the latest and it will get you on the latest version Download the Latest MB3 v3.5.1.2522 CU 1.0.374 from ->>RIGHT HERE<<- Is this a legitimate link because I just ran the installer and MBAM is nowhere to be seen??? I have got it back now but still get this error when I try launch. Edited July 12, 2018 by BMD Link to post Share on other sites More sharing options...
Firefox Posted July 12, 2018 ID:1256209 Share Posted July 12, 2018 @BMD yes that link is valid, it takes you straight to the download for the latest version... just tested it on my systems... Its been over a month on your previous logs, can we get a fresh new set of logs... If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the programYou may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Link to post Share on other sites More sharing options...
BMD Posted July 12, 2018 Author ID:1256217 Share Posted July 12, 2018 (edited) Here you go, results attached. mbst-grab-results.zip I should add that I'm also experiencing issues with my computer rebooting which occurred before the MBAM issue. I thought I had it all fixed but it came back after the Windows 10 update yesterday, along with this new issue. Whether they're connected I couldn't say. Edited July 12, 2018 by BMD Link to post Share on other sites More sharing options...
Ike Posted July 13, 2018 ID:1256447 Share Posted July 13, 2018 This has been happening every week or so for about two months. MBAM v 3.5.1.2522 Component Package v 1.0.391 Update Package v 1.0.5897 mbst-grab-results.zip Link to post Share on other sites More sharing options...
dcollins Posted July 13, 2018 ID:1256453 Share Posted July 13, 2018 @BMD it looks like you're in the middle of an upgrade and need to reboot to finish. @Ike there is a known issue with Kaspersky and Web Protection, you can find the workaround here: https://support.malwarebytes.com/docs/DOC-2324 Link to post Share on other sites More sharing options...
Ike Posted July 13, 2018 ID:1256470 Share Posted July 13, 2018 @dcollins Okay, I applied your workaround. Please tell me how I'll be able to be protected from rootkits now since MBAM's daily scheduled scan *does not include* a rootkit scan? Link to post Share on other sites More sharing options...
BMD Posted July 13, 2018 Author ID:1256475 Share Posted July 13, 2018 1 hour ago, dcollins said: @BMD it looks like you're in the middle of an upgrade and need to reboot to finish. @Ike there is a known issue with Kaspersky and Web Protection, you can find the workaround here: https://support.malwarebytes.com/docs/DOC-2324 I restarted and no change. Link to post Share on other sites More sharing options...
dcollins Posted July 13, 2018 ID:1256483 Share Posted July 13, 2018 @Ike a daily rootkit scan is generally not needed. However you can turn on rootkit scanning if you prefer in the daily Malwarebytes scan by going into the Advanced Options of your scheduled scan. @BMD can you provide a new set of logs please Link to post Share on other sites More sharing options...
BMD Posted July 14, 2018 Author ID:1256587 Share Posted July 14, 2018 (edited) Logs? You mean the mbst_grab.zip? mbst-grab-results.zip Edited July 14, 2018 by BMD Link to post Share on other sites More sharing options...
BMD Posted July 14, 2018 Author ID:1256588 Share Posted July 14, 2018 I'm getting people telling me MalwareBytes is causing my computer to shut down here: https://www.bleepingcomputer.com/forums/t/678728/computer-randomly-rebooting-after-last-windows-10-update/page-2#entry4531731 Is this true? Link to post Share on other sites More sharing options...
BMD Posted July 14, 2018 Author ID:1256590 Share Posted July 14, 2018 (edited) Reliability history shows sudden onset of problem in second week of June. Edited July 14, 2018 by BMD Link to post Share on other sites More sharing options...
dcollins Posted July 14, 2018 ID:1256603 Share Posted July 14, 2018 @BMD strange, because I'm showing Malwarebytes isn't even running on your machine. Can you try the following? Download and run the Malwarebytes Support Tool Click Advanced Options on the main page Click Clean and let the process reboot your computer After the reboot, the tool will launch and ask you to re-install Link to post Share on other sites More sharing options...
BMD Posted July 14, 2018 Author ID:1256607 Share Posted July 14, 2018 (edited) I removed it with the MBAM cleaner, to see if it made a difference. https://support.malwarebytes.com/docs/DOC-1112 I will try the above after the ESET scan I'm doing ends. Edited July 14, 2018 by BMD Link to post Share on other sites More sharing options...
BMD Posted July 14, 2018 Author ID:1256614 Share Posted July 14, 2018 (edited) Okay, I've done the above 1-4 and am currently running a scan with MBAM and ESET. I had trouble due to computer shutting down issue. In Reliability Monitor I noted several failures surround a file called PushNoticeMonitor.exe which started cropping up last Win10 update but one. It is a non-essential file and often causes problem. I have quickly deleted it during the brief spells inbetween crashes and so far, so good, fingers crossed, touch wood etc. https://www.file.net/process/pushnoticemonitor.exe.html mb-clean-results.txt Edited July 14, 2018 by BMD Link to post Share on other sites More sharing options...
BMD Posted July 14, 2018 Author ID:1256617 Share Posted July 14, 2018 Gents, I may have discovered a nasty you need to add to your DB called 'Video.UI.exe'. https://www.virustotal.com/en/file/9f0669672401a240a89d37b6335d0ef12af524912fdf63ad43d1212267237dd3/analysis/ Link to post Share on other sites More sharing options...
BMD Posted July 15, 2018 Author ID:1256694 Share Posted July 15, 2018 Well between Windows 10 updates and MBAM, they've managed to lunch my PC in the absence of any malware. Top work guys. It now doesn't boot at all and will have to go back. With software like Windows 10, who needs viruses? Link to post Share on other sites More sharing options...
dcollins Posted July 16, 2018 ID:1256895 Share Posted July 16, 2018 Sorry to hear you're in that state. That file you listed also doesn't look to be a virus, we'd probably need the actual file to be certain. Link to post Share on other sites More sharing options...
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