Worried If PC Could be Infected

[kelizabeth]

I'm a worry wort when it comes to viruses, which is why I renew my malwarebytes liscense every year for premium quality virus protection but tonight I had a little scare.

A family friend was on my computer and downloaded/installed a program in which she could use her apple product as a camera. She had noticed the audio wasn't working, asked me to check it out, and behold my audio was not playing anything. Spotify, youtube, nothing. I fixed the audio issue, I think (audio is playing fine now)? I had to remove two drivers it installed into my computer (installed something to do that as it wasn't showing up in my drivers manager). One began with cam and the other began with sens. And I'm worried if it could have done anything else to the computer.

[!!! imporant] the program name was: pocketcam by Senstic It also goes by the name ipocket (i think it might have shown up listed in one of the files i generated with farber, not sure) and e2eSoft iVCam? Any camera (cam, webcam) program leftovers or anything from it I would prefer removed completely from my computer and can do so manually if there is anything else left if need be ♥

I am using WINDOWS 10 if that helps.

When I looked up the audio issue with that in the search results, I saw something that mentioned it could be a virus. So naturally, I panicked.

I ran both threat and full scans on my computer with malewarebytes premium, did a full scan with windows defender too. Both programs found nothing.

The reason I ask is because I don't want to have to factory restore the computer as it will take hours and I'll lose all of my settings/etc.

I have done all of the steps here: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ and attached what was needed as well as included everything below:

Attached: Addition.txt and  FRST.txt  and quickscan.txt. from malewarebytes quick scan

Thank you if you can help let me know if my computer is clean or not. I noticed some lag and some connection slowness, but that could just be me being paranoid.

I'm not getting any popups or anything like that. But I would really like to make sure it's clean and remove any items or things the program could have changed or added.

Addition.txt

FRST.txt

quickscan.txt

Edited May 18, 2018 by kelizabeth

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

1. Open Malwarebytes for Windows
2. To the left, click Scan > Scan Types.
   
3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.
   
4. Click Start Scan

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

1. Double-click to run it. When the tool opens click Yes to the disclaimer.
2. Press the Scan button.
   
3. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply and Follow this topic to get notified when an expert has replied. Click "Reveal Hidden Contents" below for details.

Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

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Please Note the Following:

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[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please post the log and let me know of any issues with this computer.

fixlist.txt

Edited May 19, 2018 by nasdaq

[kelizabeth]

I think I saw earlier on it to install Sophos Virus Removal Tool? I printed out the instructions and did those. I encountered no errors with it and I have attached the log from that.

 

I have also ran the fixlist and attached the log of it to this reply.

 

No errors during either occurred.

 

Thank you! Let me know if I need to do anything next ♥

Fixlog.txt

SophosVirusRemovalTool.txt

[nasdaq]

Hi,

Glad we could help.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===

[kelizabeth]

Thank you so much!

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks