TempLost Posted March 16, 2018 ID:1224764 Share Posted March 16, 2018 I've been running Malwarebytes 3.4.4 without problem since its release until I got the "unable to load DDA driver" message again today with the associated advice to reboot the computer and run an scan with rootkits scan enabled. I know you are aware of this problem and are hoping to have a fix soon, but I would like to add that I think it's overkill that Malwarebytes then runs a full threat scan with rootkit scan enabled on reboot and there seems to no way to cancel this scan without Malwarebytes trying to do it again on the next reboot. Running a Malwarebytes scan at boot really slows down my low spec laptop and I would rather not do it unnecessarily when I know I don't have a rootkit problem. I attach the required logs in case they are of interest but I don't expect them to tell you anything new. I thought I'd use the advanced options in the new Malwarebytes Support Tool to gather the info just to try it out - seems like a big step forward. Windows 7 Home Premium SP1 64x MB Premium 3.4.4 Microsoft Security Essentials CryptoPrevent Premium 9.0.0.0 Casper 10.1 Backup and Tweaking.com Registry Backup 3.5.3 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 16, 2018 Staff ID:1224765 Share Posted March 16, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
nikhils Posted March 16, 2018 ID:1224803 Share Posted March 16, 2018 Hello @TempLost We are aware of the issue and working on a fix for this issue. As a workaround you can go to Settings/Protection and turn on "Delay real time protection when Malwarebytes starts" and set it to max (3 minutes) Link to post Share on other sites More sharing options...
TempLost Posted March 16, 2018 Author ID:1224806 Share Posted March 16, 2018 Hi @nikhils Thanks for that - I've set the RTP delay as you advised. Link to post Share on other sites More sharing options...
TempLost Posted March 28, 2018 Author ID:1227662 Share Posted March 28, 2018 (edited) @nikhils OK, I followed your advice to delay RTP by 180 seconds - had no problems with that except that the system tray icon would display an error message on startup showing that Web Protection was off, which would eventually clear without intervention. Things ran without problem until the last couple of days when MB appeared to slow up somewhat and then stalled part way through a scan when scanning items in memory. On rebooting, and trying to open MB, I got the DDA drive failure message again. I ran the new Malwarebytes Report Tool to provide diagnostic data (attached) and then used the same tool to run a Clean Install (log attached). After the re-installation, MB seems to be running smoothly again apart from the delay in the tray icon reporting an error for a while if RTP is delayed in settings and a Threat Scan ran without problems (log attached) . This isn't the first time I've had to perform a clean install to get things up and running correctly - I've done it quite often - I'm eagerly awaiting the next iteration of Malwarebytes to see if that will resolve the problems completely. Windows 7 Home Premium SP1 64x MB Premium 3.4.4 Microsoft Security Essentials CryptoPrevent Premium 9.0.0.0 Casper 10.1 Backup mbst-grab-results.zip mb-clean-results.txt Latest MB Scan.txt Edited March 28, 2018 by TempLost Link to post Share on other sites More sharing options...
TempLost Posted March 28, 2018 Author ID:1227704 Share Posted March 28, 2018 And just got the DDA Driver failure to load again on rebooting. Attached a new set of logs in case they help. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Solution nikhils Posted March 28, 2018 Solution ID:1227754 Share Posted March 28, 2018 Hello @TempLost Can you please try this: 1. Leave all settings in MB 3.x to default. 2. Go to services.msc 3. Switch their "Malwarebytes Service" (MBAMService) to "Automatic (Delayed Start)" and reboot the machine. Let me know if that helps or makes a difference. Link to post Share on other sites More sharing options...
TempLost Posted March 28, 2018 Author ID:1227766 Share Posted March 28, 2018 Hi @nikhils Thanks for sticking with it. I followed your instructions and, on reboot, the Malwarebytes Tray Icon appeared in the System Tray after some delay without showing any error messages, and I was able to open Malwarebytes from the Tray Icon without problem. I'll let you know if I run into problems again. If changing the "Malwarebytes Service" (MBAMService) to "Automatic (Delayed Start)" solves my problems, will I need repeat this measure if I need to re-install or clean-install, or will these changed settings hold? Thanks again. Link to post Share on other sites More sharing options...
nikhils Posted March 28, 2018 ID:1227781 Share Posted March 28, 2018 Thanks for letting us know @TempLost We are aware of this issue and working towards a fix. The workaround I gave you should hold good . Link to post Share on other sites More sharing options...
TempLost Posted March 30, 2018 Author ID:1228397 Share Posted March 30, 2018 @nikhils Just to let you know - I've just installed the update 3.4.5 version of Malwarebytes Premium today and the Malwarebytes Service has reverted to Automatic, from Automatic (Delayed Start). I'll leave it on Automatic and see whether my problems reoccur after running 3.4.5 for a bit. @bdubrow I know it's a low priority for you, but language settings are still not carried forward with version 3.4.5 Link to post Share on other sites More sharing options...
bdubrow Posted March 30, 2018 ID:1228454 Share Posted March 30, 2018 @TempLost We haven't forgotten about this request! This is a side-effect of the way upgrades are currently handled and the interaction with the installer. We plan to detect the OS language prior to installation in one of our upcoming updates so that upgrades will automatically install into that language (assuming it's one of our supported languages). You'll still have the ability to change the default language during the installation, however. Link to post Share on other sites More sharing options...
TempLost Posted March 30, 2018 Author ID:1228488 Share Posted March 30, 2018 1 hour ago, bdubrow said: @TempLost We haven't forgotten about this request! This is a side-effect of the way upgrades are currently handled and the interaction with the installer. We plan to detect the OS language prior to installation in one of our upcoming updates so that upgrades will automatically install into that language (assuming it's one of our supported languages). You'll still have the ability to change the default language during the installation, however. Thanks, the language itself is not a problem, just the fact that the date format is linked to the language and therefore scan schedules and reports show up the US format rather than the standard dd/mm/yyyy used by UK, Australian and many other users. I don't think the option to install in English UK is available ? but I wouldn't expect that, just to maintain the date format set, eventually...... Link to post Share on other sites More sharing options...
nikhils Posted March 30, 2018 ID:1228557 Share Posted March 30, 2018 Hello @TempLost Thank you for changing the service back to Automatic. Keep us posted about the behavior and performance you see with 3.4.5. Link to post Share on other sites More sharing options...
TempLost Posted April 1, 2018 Author ID:1228996 Share Posted April 1, 2018 On 30/03/2018 at 6:42 PM, nikhils said: Hello @TempLost Thank you for changing the service back to Automatic. Keep us posted about the behavior and performance you see with 3.4.5. @nikhils Same problem as with my first post - on first boot this afternoon, DDA Driver not loading and Web Protection is OFF. I've run the support tool and attach the logs but I'm now going to change the Malwarebytes Service back to Automatic (Delayed Start) as per your earlier suggestion and reboot - I'll see if that makes any difference. mbst-grab-results.zip Link to post Share on other sites More sharing options...
TempLost Posted April 1, 2018 Author ID:1229000 Share Posted April 1, 2018 On reboot, after changing the Malwarebytes Service back to Automatic (Delayed Start), Malwarebytes loaded normally and commenced a Threat Scan off its own bat, presumably because of the reported DDA Driver error. If it's anything like the numerous times it's done this in the past, there'll be no malware found but I'll add to the thread should that not be the case. So, Malwarebytes 3.4.5 does not of itself solve the problem for me of the failure to load the DDA Driver at startup - I'll leave the Malwarebytes Service back to Automatic (Delayed Start) and see if that helps. Windows 7 Home Premium SP1 64x MB Premium 3.4.5 Microsoft Security Essentials CryptoPrevent Premium 9.0.0.0 Casper 10.1 Backup and Tweaking.com Registry Backup 3.5.3 Link to post Share on other sites More sharing options...
TempLost Posted April 1, 2018 Author ID:1229004 Share Posted April 1, 2018 Rebooted after the scan finished (with no threats detected) and Malwarebytes tray icon loaded without displaying any errors and I could open Malwarebytes normally from the icon. Windows 7 Home Premium SP1 64x MB Premium 3.4.5 Microsoft Security Essentials CryptoPrevent Premium 9.0.0.0 Casper 10.1 Backup and Tweaking.com Registry Backup 3.5.3 Link to post Share on other sites More sharing options...
nikhils Posted April 2, 2018 ID:1229075 Share Posted April 2, 2018 Hello @TempLost For now its best to set the service to Automatic Delayed start. The DDA error is still being worked on and MB 3.4.5 did not have a fix for that. Thank you for letting us know and giving us feedback. I will let you know once the fix is out. Link to post Share on other sites More sharing options...
TempLost Posted April 2, 2018 Author ID:1229100 Share Posted April 2, 2018 Hi @nikhils Thanks for your response - all seems fine with Malwarebytes 3.4.5 otherwise; I'll look forward to a fix eventually but will leave the service to Automatic (Delayed Start) as you suggest until then. Link to post Share on other sites More sharing options...
nikhils Posted April 2, 2018 ID:1229200 Share Posted April 2, 2018 Sounds good @TempLost Link to post Share on other sites More sharing options...
TempLost Posted April 11, 2018 Author ID:1231895 Share Posted April 11, 2018 Been running for over a week now since changing the properties of the service to Automatic (Delayed Start) and no new errors. So seems a good temporary work around until a permanent fix is added to Malwarebytes. Link to post Share on other sites More sharing options...
nikhils Posted April 11, 2018 ID:1232024 Share Posted April 11, 2018 That is good to know. We will keep you posted. Thank you @TempLost Link to post Share on other sites More sharing options...
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