Installed new update today; now app won't open

[lizmall]

I was alerted to a new update on my Windows 10 PC.  Install was successful.  Now the app won't open.  I'm getting the error message "unable to connect to service."  Yes, my internet connection is fine.

Advice?

 

mb-check-results.zip

Edited March 12, 2018 by lizmall
uploaded mb check results

[Malwarebytes]

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[vbarytskyy]

Few things to bring up here--

• Malwarebytes is not installed to a default location.
  • I see there is C:\Program Files and D:\Program Files, I would suggest to install in a proper default directory.
• I see you are running Malwarebytes in compatibility mode(open as admin every time)--

1. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
2. Find the file mbam.exe and right click on it and choose Properties
3. In the window that pops up click on Compatibility Tab
4. Remove any changes there that don't match my picture below and click OK
5. Now repeat the steps for file MBAMService.exe
6. Once both files have been checked, reboot the machine and report back

[lizmall]

Thank you.  I did change compatibility mode when I was first trying to get the program to work again.  Oddly, when I checked on compatibility in the two locations you specified, everything was unchecked already.

As for the location, I have a lousy small electronic hard drive C (this PC was made when there was a shortage of physical hard drives), so I recently uninstalled and reinstalled some programs to an alternative location in D.  Would that really make a difference?  As I recall, i was able to open and run a scan on Malwarebytes Anti-malware after I did that.  In any case, I'm will to uninstall on D.  Could you provide me a link to download the most recent paid version?  (I can provide ID and key, if needed.)

[nikhils]

You can download the most recent version at https://downloads.malwarebytes.com/file/mb3

[lizmall]

Thanks.  I reinstalled on C: and all is now well.  

Thank you for your quick replies!

[nikhils]

Thank you for letting us know.

[exile360]

28 minutes ago, lizmall said:

Oddly, when I checked on compatibility in the two locations you specified, everything was unchecked already.

Be sure to also click Change settings for all users and verify that everything is unchecked there as well.