Just upgraded to newest version, doesn't work at all on my windows 10 PC

[hfdhfsdfshu]

I have windows scaling on like millions of people with imperfect vision, but this new version is not dealing with it.  The new Malwarebyte's window is bigger than my screen, I can not see/use whatever options it is giving me.

Before upgrading it worked fine.

[dcollins]

Can you gather the logs mentioned in the thread below? Also, what is your resolution set to and what is your scaling set to?

 

[hfdhfsdfshu]

resolution: 1920 x 1080 

scaling: 250%

I have used FBST which created a pretty big file (FBST.txt).  It's 110kb, would you like me to just post the parts that mention malwarebytes, or upload it?  

Thank you.

[Firefox]

The team will need all the logs in that post, basically after you run all the tools you will only have to upload, right her in your next reply, the file named mb-check-results.zip which will be on your desktop. It will include all the required logs for review.

[hfdhfsdfshu]

mb-check-results.zipOkay hereAddition.txtFRST.txt they are.

[dcollins]

With Malwarebytes open, can you try pressing Windows Key + Up Arrow. This should resize Malwarebytes to fit on your screen.

[hfdhfsdfshu]

That partially helps, but it's still going off my screen (both down and to the right.)  Screenshot included.

The good news is this:

I can see the title bar again, and can now drag it around (left and right.)

But I can not drag it up far enough to see the bottom buttons.

[buster44]

had the same problem but it seems a recent update of drivers and support assistant  downloaded for  the intel  i5   which I have  and  has cured it. 

Edited February 19, 2018 by buster44

[buster44]

18 minutes ago, buster44 said:

had the same problem but it seems a recent update of drivers and support assistant  downloaded for  the intel  i5   which I have  and  has cured it. 

https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant

[hfdhfsdfshu]

> and support assistant  downloaded for  the intel  i5 

 

Didn't work for me: I installed it, and it says "Sorry, no software updates are available."

TY though.

[dcollins]

You have an AMD video driver, not an Intel one. Please go to the following site and  choose the "Automatically Detect and Install Your Driver" option to see if there's an update https://support.amd.com/en-us/download

[hfdhfsdfshu]

> You have an AMD video driver, not an Intel one

I have:

1) the newest driver for my Radeon GPU, and 

2) an Intel cpu. 

(So I gave the intel driver updater a chance.)

Malwarebytes worked just fine until this new update.  Worked for years.

Thus, the problem does not appear to be my computer / drivers, but that the new software changed something.

(ie, it no longer handling scaling properly.)

 

[dcollins]

When you say "until this new update", do you know if you were on Malwarebytes 3 before, or Malwarebytes Anti-Malware 2.x? 

[hfdhfsdfshu]

>  do you know if you were on Malwarebytes 3 before, or Malwarebytes Anti-Malware 2.x? 

After looking at google images, at 2 vs 3, I bet I had 2.x.  It looks very familiar.

A few days ago I opened MWBytes & it asked me to upgrade, that's all I remember clearly about upgrading.

 

 

[Porthos]

5 minutes ago, hfdhfsdfshu said:

After looking at google images, at 2 vs 3, I bet I had 2.x.  It looks very familiar.

Quote

================ >> Starting Malwarebytes installer log at: 2018-02-16T16:09:45Z
MBAE is not present
Found 2.x

 

Looks like you are correct.

Let us get a clean install of the current version.

Download and run MB-CLEAN

• Download MB-CLEAN
• Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt with an option to clean up the system will appear: click Yes
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
• Once the cleanup process is completed, a prompt will appear:
  • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
• Upon reboot, a prompt will appear: click Yes
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

[hfdhfsdfshu]

Done, but MWBytes is still going off the screen.  Log included.

Maybe you guys could change your scaling to 250% too, verifying this isn't just my system?

In win 10:

• click your background
• click "display settings"
• click "custom scaling" and type 250.

Then log off / log on.

Thank you guys.

 

 

mb-clean-results.txt

[Porthos]

21 minutes ago, hfdhfsdfshu said:

verifying this isn't just my system?

It is not your system, Malwarebytes can not currently scale properly at 250% I did what you asked and even on my 24" screen, MB is unusable at 250%.

Edited February 20, 2018 by Porthos

[Porthos]

A suggestion for a workaround, Use one of your other accounts at a lower scale to run your scans. 

[dcollins]

Yep, we've confirmed that our resolution scaling at that level does not make the product easy to use. I just wanted to confirm that this wasn't something new in our latest version of Malwarebytes 3 since you said it was fine before. After confirming that you came from 2.x, I'll let our developers know that this is something we should look into.

[hfdhfsdfshu]

Thank you.

[buster44]

On ‎19‎/‎02‎/‎2018 at 7:22 AM, buster44 said:

had the same problem but it seems a recent update of drivers and support assistant  downloaded for  the intel  i5   which I have  and  has cured it. 

further to this have you got this update from windows as this by chance was installed on the 13th the day before my Malwarebytes 3 started working after about 4-5 months I had given up on it got in touch with this forum and sods law it started working  some changes have been made to windows 10 which could have been the problem as when I changed to the upgraded Malwarebytes 3 I could never get it to work till now just a though and hope you get it sorted   

 

Edited February 20, 2018 by buster44

[hfdhfsdfshu]

For me, that update was already installed.   

Thank you though.